Asai,

First of all I strongly advise you to upgrade to 4.11.1 instead of 4.10 – this 
will cause you a lot less pain.

With regards to the template upload in 4.9 – do template uploads normally work? 
I’d suggest you check through the management-server.log and cloud.log on the 
SSVM to troubleshoot further. Also maybe destroy the SSVM and let this 
recreate, just in case it’s not healthy.

Regards,
Dag Sonstebo
Cloud Architect
ShapeBlue

On 15/08/2018, 17:09, "Asai" <a...@globalchangemusic.org> wrote:

    Greetings,
    
    We’re attempting an upgrade from 4.9 to 4.10, but we cannot seem to get 
past the SystemVM 4.10 download stage.  When registering a new template 
according to the documentation, the newly created systemvm-4.10 never enters 
the ready state.  I have tried downloading from the repository as well as 
uploading the systemvm from my local computer but it never seems to complete, 
and we cannot move forward.
    
    Can anyone share any insights into this problem?
    Asai


dag.sonst...@shapeblue.com 
www.shapeblue.com
53 Chandos Place, Covent Garden, London  WC2N 4HSUK
@shapeblue
  
 

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