Asai, First of all I strongly advise you to upgrade to 4.11.1 instead of 4.10 – this will cause you a lot less pain.
With regards to the template upload in 4.9 – do template uploads normally work? I’d suggest you check through the management-server.log and cloud.log on the SSVM to troubleshoot further. Also maybe destroy the SSVM and let this recreate, just in case it’s not healthy. Regards, Dag Sonstebo Cloud Architect ShapeBlue On 15/08/2018, 17:09, "Asai" <a...@globalchangemusic.org> wrote: Greetings, We’re attempting an upgrade from 4.9 to 4.10, but we cannot seem to get past the SystemVM 4.10 download stage. When registering a new template according to the documentation, the newly created systemvm-4.10 never enters the ready state. I have tried downloading from the repository as well as uploading the systemvm from my local computer but it never seems to complete, and we cannot move forward. Can anyone share any insights into this problem? Asai dag.sonst...@shapeblue.com www.shapeblue.com 53 Chandos Place, Covent Garden, London WC2N 4HSUK @shapeblue