Hi Andrija, Thank you for your reply.
> 1) clear browser cache > 2) restart mgmt server The browser used chrome and firefox. I tried in both browsers. But the results did not change. Best regards, Eiji Sagawa > -----Original Message----- > From: Andrija Panic [mailto:[email protected]] > Sent: Friday, July 5, 2019 7:32 PM > To: users <[email protected]> > Cc: Shigemoto, Yasumasa/重元 康昌 <[email protected]>; > Hoshikawa, Toyohiko/星川 豊彦 <[email protected]> > Subject: Re: Unable to log in to the cloudstack management page (Web UI) > > Worth trying to clear browser cache - I had (a possibly) similar issue > - login data saved in Chrome (for some demo env) and when Chrome > auto-populate username/password fileds, then when I click on login button > - nothing happens at all. > > 1) clear browser cache > 2) restart mgmt server > > On Fri, 5 Jul 2019 at 14:00, Ismaili, Liridon (SWISS TXT) < > [email protected]> wrote: > > > Hi Eiji > > > > the JSON inside the body tells the same as the error you posted already. > > May you check the DB if there is something misconfigured with the > > accounts or roles? > > Please run this query and post the results: > > select * from cloud.account where id = 2; and select * from roles > > where id in (select role_id from account where id = 2); > > > > As it seems that your user Admin can log in but maybe your account or > > role is inactive or not properly configured. Can you check if you are > > able to log in with another account / user which is not under the admin > account? > > > > Regards > > Liridon > > ________________________________ > > Von: [email protected] <[email protected]> > > Gesendet: Freitag, 5. Juli 2019 10:31 > > An: [email protected] > > Cc: [email protected]; [email protected] > > Betreff: RE: Unable to log in to the cloudstack management page (Web > > UI) > > > > Hi Gregor, > > > > Thank you very much for answering my questions. > > > > > > > > 192.168.122.1 - - [01/Jul/2019:06:13:10 +0900] "GET > > > > > > > > /client/api?command=listCapabilities&response=json&sessionkey=h1Lwsk > > > 9 > > > > dqVwZxGAwk0owzFDtmi4%3D&_=1561961591972 HTTP/1.1" 432 151 > > > > > > This happens just after login and indicates something is wrong. > > > It might not help much, but can you post the JSON body of the response? > > > > This JSON body was returned. > > ----------------------- > > { "errorresponse" : > > {"uuidList":[],"errorcode":432,"cserrorcode":9999,"errortext":"The > > given command does not exist or it is not available for user"} } > > ----------------------- > > > > Do you know anything from this JSON body? > > > > > > Best regards, > > Eiji Sagawa > > > > > > > -----Original Message----- > > > From: Riepl, Gregor (SWISS TXT) [mailto:[email protected]] > > > Sent: Wednesday, July 3, 2019 10:00 PM > > > To: [email protected] > > > Cc: Shigemoto, Yasumasa/重元 康昌 <[email protected]>; > > > Hoshikawa, Toyohiko/星川 豊彦 <[email protected]> > > > Subject: Re: Unable to log in to the cloudstack management page (Web > > > UI) > > > > > > Hi Eiji, > > > > > > > 192.168.122.1 - - [01/Jul/2019:06:09:22 +0900] "GET > > > > > > > > /client/api?command=listCapabilities&response=json&sessionkey=null&_ > > > = > > > > 1561961364158 HTTP/1.1" 401 101 > > > > > > This happens before login and is ok. > > > I see that too when I open the login page without an active session. > > > > > > > ==> /var/log/cloudstack/management/access_log.2019-07-01.txt > > > <== > > > > 192.168.122.1 - - [01/Jul/2019:06:13:10 +0900] "POST > > > > /client/api HTTP/1.1" 200 321 > > > > > > This is the actual login call, and returns status 200 (success). > > > > > > > 192.168.122.1 - - [01/Jul/2019:06:13:10 +0900] "GET > > > > > > > > /client/api?command=listCapabilities&response=json&sessionkey=h1Lwsk > > > 9 > > > > dqVwZxGAwk0owzFDtmi4%3D&_=1561961591972 HTTP/1.1" 432 151 > > > > > > This happens just after login and indicates something is wrong. > > > It might not help much, but can you post the JSON body of the response? > > > > > > > 2019-07-01 06:13:10,963 DEBUG [cloud.api.ApiServlet] > > > > (catalina- > > > > exec-22:null) ===START=== 192.168.122.1 -- GET > > > > command=listCapabilities&response=json&sessionkey=h1Lwsk9dqVwZxG > > > > Awk0owzFDtmi4%3D&_=1561961591972 > > > > 2019-07-01 06:13:10,976 DEBUG [cloud.api.ApiServer] > (catalina- > > > > exec-22:null) The given command:listCapabilities does not exist > or > > > > it is not available for user with id:2 > > > > > > > > ==> /var/log/cloudstack/management/apilog.log <== > > > > 2019-07-01 06:13:10,979 INFO [cloud.api.ApiServer] > (catalina- > > > > exec-22:null) 192.168.122.1 -- GET > > > > > > > > command=listCapabilities&response=json&sessionkey=h1Lwsk9dqVwZxGAwk0 > > > o > > > > wzFDtmi4%3D&_=1561961591972 432 The given command does not exist > > > > or > > > it > > > > is not available for user > > > > > > These log messages relate to the failing listCapabilities call after > > login. > > > I think you should focus on these. > > > > > > Regards, > > > Gregor > > > > > -- > > Andrija Panić
