Hi Suresh, Thank you for your reply, Yes this is the local storage of a Hiost that was removed. It is strange since all VM where migrated before. The host was then put in maintenance and eventually removed.
What would be the fix? Removing the snapshot record(s)? Is this also related? I’m seeing this events every 5 minutes,.. <> ERROR <https://nimbus.haltondc.com:8443/client/#/event/d8ae2255-0f91-4041-9a19-ecd81bb38244> SNAPSHOT.CREATE Created Error while creating entity for allocating snapshot system <https://nimbus.haltondc.com:8443/client/#/accountuser?username=system&domainid=088d13e7-8bc4-11ec-9c43-001e67fd4838> system <https://nimbus.haltondc.com:8443/client/#/account?name=system&domainid=088d13e7-8bc4-11ec-9c43-001e67fd4838&dataView=true> ROOT <https://nimbus.haltondc.com:8443/client/#/domain/088d13e7-8bc4-11ec-9c43-001e67fd4838> 30 Apr 2022 19:32:41 <>INFO <https://nimbus.haltondc.com:8443/client/#/event/50ea9c36-745d-4a44-935e-551f6294e439> SNAPSHOT.CREATE Scheduled creating snapshot for volume Id:390198b4-45d4-425e-87c3-d0f11ef2ca11 system <https://nimbus.haltondc.com:8443/client/#/accountuser?username=system&domainid=80dc2363-7b2b-4614-a02f-b0e5a1782b11> Networth-Abrams <https://nimbus.haltondc.com:8443/client/#/account?name=Networth-Abrams&domainid=80dc2363-7b2b-4614-a02f-b0e5a1782b11&dataView=true> Networth <https://nimbus.haltondc.com:8443/client/#/domain/80dc2363-7b2b-4614-a02f-b0e5a1782b11> 30 Apr 2022 19:32:41 <>ERROR <https://nimbus.haltondc.com:8443/client/#/event/40bd9bc2-5899-49ff-9833-fb29dea7c0ba> SNAPSHOT.CREATE Created Error while creating entity for allocating snapshot system <https://nimbus.haltondc.com:8443/client/#/accountuser?username=system&domainid=088d13e7-8bc4-11ec-9c43-001e67fd4838> system <https://nimbus.haltondc.com:8443/client/#/account?name=system&domainid=088d13e7-8bc4-11ec-9c43-001e67fd4838&dataView=true> ROOT <https://nimbus.haltondc.com:8443/client/#/domain/088d13e7-8bc4-11ec-9c43-001e67fd4838> 30 Apr 2022 19:27:41 <>INFO <https://nimbus.haltondc.com:8443/client/#/event/1dce5b57-4dbe-4201-b04a-6dfa63363014> SNAPSHOT.CREATE Scheduled creating snapshot for volume Id:390198b4-45d4-425e-87c3-d0f11ef2ca11 system <https://nimbus.haltondc.com:8443/client/#/accountuser?username=system&domainid=80dc2363-7b2b-4614-a02f-b0e5a1782b11> Networth-Abrams <https://nimbus.haltondc.com:8443/client/#/account?name=Networth-Abrams&domainid=80dc2363-7b2b-4614-a02f-b0e5a1782b11&dataView=true> Networth <https://nimbus.haltondc.com:8443/client/#/domain/80dc2363-7b2b-4614-a02f-b0e5a1782b11> 30 Apr 2022 19:27:41 <>ERROR <https://nimbus.haltondc.com:8443/client/#/event/3c443f26-0e93-4f9e-9d69-192794c1efec> SNAPSHOT.CREATE Created Error while creating entity for allocating snapshot system <https://nimbus.haltondc.com:8443/client/#/accountuser?username=system&domainid=088d13e7-8bc4-11ec-9c43-001e67fd4838> system <https://nimbus.haltondc.com:8443/client/#/account?name=system&domainid=088d13e7-8bc4-11ec-9c43-001e67fd4838&dataView=true> ROOT <https://nimbus.haltondc.com:8443/client/#/domain/088d13e7-8bc4-11ec-9c43-001e67fd4838> 30 Apr 2022 19:22:41 <>INFO <https://nimbus.haltondc.com:8443/client/#/event/ca2e5d1a-9ad1-4f9f-9d5a-45f3e9ec42ef> SNAPSHOT.CREATE Scheduled creating snapshot for volume Id:390198b4-45d4-425e-87c3-d0f11ef2ca11 system <https://nimbus.haltondc.com:8443/client/#/accountuser?username=system&domainid=80dc2363-7b2b-4614-a02f-b0e5a1782b11> Networth-Abrams <https://nimbus.haltondc.com:8443/client/#/account?name=Networth-Abrams&domainid=80dc2363-7b2b-4614-a02f-b0e5a1782b11&dataView=true> Networth <https://nimbus.haltondc.com:8443/client/#/domain/80dc2363-7b2b-4614-a02f-b0e5a1782b11> 30 Apr 2022 19:22:41 Regards, Antoine Antoine Boucher [email protected] [o] +1-226-505-9734 www.haltondc.com “Data security made simple and affordable” Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system. > On Apr 27, 2022, at 9:00 AM, Suresh Anaparti <[email protected]> > wrote: > > Hi Antoine, > > The NPE error seems to be due to the primary storage with id '5', when > checking for snapshot revertible or not during list snapshots cmd. Is that > primary storage removed? Can you check with sql below. > > SELECT name, uuid, pool_type, scope, created, removed FROM cloud.storage_pool > WHERE id = 5 > > > I think, the account/user might not have the permissions to list all > snapshots. You can check the account / domain details in snapshots table. > > > Regards, > Suresh > > On 21/04/22, 6:50 PM, "Antoine Boucher" <[email protected]> wrote: > > Thank you Suresh, you will find my answers below, > > > > > >> On Apr 21, 2022, at 1:02 AM, Suresh Anaparti <[email protected]> >> wrote: >> >> Hi Antoine, >> >> What is the CloudStack version, where you see this issue. > > Latest - 4.16.1 > > >> When you noticed this issue, is it while listing snapshots for a particular >> volume, or all volumes? Try list snapshots from API/cmk as well. > > This is a customer VM, the account may have hit its snapshot limit during > a snapshot. > > cmk list snapshots > only lists 26 snapshots out of 62 > > cmk list snapshots volumeid= > Works for some volume ids, provides null > result while the WebUI lists the correct snapshots for others and provides > null results while show undefined error for one VM mentioned below > > >> >> Also, Check the snapshots details for the volume (with issue) in the db, >> using the following sql queries. >> >> 1. SELECT id, uuid, state, pool_id, path, size, removed FROM cloud.volumes >> WHERE name LIKE '<volume_name>' >> > > mysql> SELECT id, uuid, state, pool_id, path, size, removed FROM > cloud.volumes WHERE name LIKE 'ROOT-110'; > > +-----+--------------------------------------+----------+---------+--------------------------------------+-------------+---------------------+ > | id | uuid | state | pool_id | path > | size | removed | > > +-----+--------------------------------------+----------+---------+--------------------------------------+-------------+---------------------+ > | 111 | NULL | Expunged | 5 | > da585fd4-b10f-480b-9287-45ecb28b6355 | 85899345920 | 2022-04-19 01:29:08 | > | 138 | da585fd4-b10f-480b-9287-45ecb28b6355 | Ready | 6 | > 04bd5d13-72ca-4240-93ce-ed1b015d3437 | 85899345920 | NULL | > > +-----+--------------------------------------+----------+---------+--------------------------------------+-------------+---------------------+ > > >> 2. SELECT id, uuid, name, status, path, created, removed, location_type FROM >> cloud.snapshots WHERE volume_id = <volume_id_from_step_1>; > > mysql> SELECT id, uuid, name, status, path, created, removed, > location_type FROM cloud.snapshots WHERE volume_id = '138'; > > +-----+--------------------------------------+------------------------------+-----------+------+---------------------+---------+---------------+ > | id | uuid | name > | status | path | created | removed | location_type | > > +-----+--------------------------------------+------------------------------+-----------+------+---------------------+---------+---------------+ > | 101 | 13870bbd-d7d7-4664-a22f-f09c80a56d41 | > TS01_ROOT-110_20220414054855 | Destroyed | NULL | 2022-04-14 05:48:55 | NULL > | NULL | > | 109 | 77d84bf6-f601-44a6-a239-821f735a7f48 | > TS01_ROOT-110_20220415054855 | BackedUp | NULL | 2022-04-15 05:48:55 | NULL > | NULL | > | 117 | 7db02f43-a9d8-4c73-905a-1524d90f570a | > TS01_ROOT-110_20220416054855 | BackedUp | NULL | 2022-04-16 05:48:55 | NULL > | NULL | > | 127 | 47288ab9-2da2-40f2-98e3-9ced3f8e87df | > TS01_ROOT-110_20220417054855 | BackedUp | NULL | 2022-04-17 05:48:55 | NULL > | NULL | > | 138 | e9639f4a-fa09-4698-849b-572011045993 | > TS01_ROOT-110_20220418054855 | BackedUp | NULL | 2022-04-18 05:48:55 | NULL > | NULL | > | 146 | 875d0298-6ed7-43fc-a468-da6042388ac0 | > TS01_ROOT-110_20220419054747 | BackedUp | NULL | 2022-04-19 05:47:47 | NULL > | NULL | > | 154 | 0122c9b3-a9f8-473f-a8d7-6e69ba77265b | > TS01_ROOT-110_20220420054748 | BackedUp | NULL | 2022-04-20 05:47:48 | NULL > | NULL | > | 157 | fe2248c6-aa80-4e9f-b539-7f495f1ff39f | Manual - Apr 20 > | BackedUp | NULL | 2022-04-21 01:50:16 | NULL | NULL | > | 163 | 32923ad7-cbe3-4708-95d8-23eca921d711 | > TS01_ROOT-110_20220421054817 | BackedUp | NULL | 2022-04-21 05:48:17 | NULL > | NULL | > > +-----+--------------------------------------+------------------------------+-----------+------+---------------------+---------+---------------+ > > >> >> 3. SELECT volume_id, store_id, store_role, install_path, size, state FROM >> cloud.snapshot_store_ref WHERE snapshot_id = <snapshot_id_from_step_2> >> > > mysql> SELECT volume_id, store_id, store_role, install_path, size, state > FROM cloud.snapshot_store_ref WHERE snapshot_id = '101'; > > +-----------+----------+------------+-------------------------------------------------------+-------------+------------+ > | volume_id | store_id | store_role | install_path > | size | state | > > +-----------+----------+------------+-------------------------------------------------------+-------------+------------+ > | 138 | 1 | Image | > snapshots/16/111/a6b1bead-ca9a-464b-82c1-d631611ad790 | 85899345920 | > Destroying | > > +-----------+----------+------------+-------------------------------------------------------+-------------+------------+ > 1 row in set (0.00 sec) > > mysql> SELECT volume_id, store_id, store_role, install_path, size, state > FROM cloud.snapshot_store_ref WHERE snapshot_id = '109'; > > +-----------+----------+------------+---------------------------------------------------------------------------------------------------+-------------+-------+ > | volume_id | store_id | store_role | install_path > | size | > state | > > +-----------+----------+------------+---------------------------------------------------------------------------------------------------+-------------+-------+ > | 138 | 5 | Primary | > /var/lib/libvirt/images/da585fd4-b10f-480b-9287-45ecb28b6355/66210b31-7445-4586-89ea-52a37f5b1ab5 > | 85899345920 | Ready | > | 138 | 1 | Image | > snapshots/16/111/66210b31-7445-4586-89ea-52a37f5b1ab5 > | 85899345920 | Ready | > > +-----------+----------+------------+---------------------------------------------------------------------------------------------------+-------------+-------+ > 2 rows in set (0.00 sec) > > Regards, > Antoine > >> Regards, >> Suresh >> >> On 21/04/22, 8:45 AM, "Antoine Boucher" <[email protected]> wrote: >> >> Unfortunately I spoke too fast. The list is back but listing the snapshots >> of the volume with issue still show a blank list with error “undefined”. >> >> >> >> >> On Apr 20, 2022, at 23:11, Antoine Boucher <[email protected]> wrote: >> >> I was able to recover from the situation by forcing a snapshot on the >> volume with issue. >> >> On Apr 20, 2022, at 22:00, Antoine Boucher <[email protected]> wrote: >> >> I pin-pointed the volume with the issue by going through all volumes and >> clicking the “view snapshot" >> >> >>> On Apr 20, 2022, at 9:35 PM, Antoine Boucher <[email protected]> wrote: >>> >>> I’m no longer able to see my list of snapshots (storage > snapshots), >>> instead I see a small popup window with the word “undefined" on an empty >>> list snapshot list. >>> >>> Has anyone seen this issue? I restart and rebooted the Management server >>> but no resolution. >>> >>> Here are my logs: >>> >>> 2022-04-20 21:17:02,428 DEBUG [c.c.a.ApiServlet] >>> (qtp515715487-292:ctx-a220f915) (logid:624389ae) ===START=== 10.101.254.1 >>> -- GET listall=true&page=1&pagesize=20&command=listSnapshots&response=json >>> 2022-04-20 21:17:02,439 DEBUG [c.c.a.ApiServer] >>> (qtp515715487-292:ctx-a220f915 ctx-c0fe9f91) (logid:624389ae) CIDRs from >>> which account 'Acct[2cee75f9-8bc4-11ec-9c43-001e67fd4838-admin] -- Account >>> {"id": 2, "name": "admin", "uuid": "2cee75f9-8bc4-11ec-9c43-001e67fd4838"}' >>> is allowed to perform API calls: 0.0.0.0/0,::/0 >>> 2022-04-20 21:17:02,675 ERROR [c.c.a.ApiServer] >>> (qtp515715487-292:ctx-a220f915 ctx-c0fe9f91) (logid:624389ae) unhandled >>> exception executing api command: [Ljava.lang.String;@42fa8f7d >>> java.lang.NullPointerException >>> at >>> org.apache.cloudstack.storage.snapshot.StorageSystemSnapshotStrategy.canHandle(StorageSystemSnapshotStrategy.java:985) >>> at >>> org.apache.cloudstack.storage.helper.StorageStrategyFactoryImpl$3.canHandle(StorageStrategyFactoryImpl.java:72) >>> at >>> org.apache.cloudstack.storage.helper.StorageStrategyFactoryImpl$3.canHandle(StorageStrategyFactoryImpl.java:69) >>> at >>> org.apache.cloudstack.storage.helper.StorageStrategyFactoryImpl.bestMatch(StorageStrategyFactoryImpl.java:95) >>> at >>> org.apache.cloudstack.storage.helper.StorageStrategyFactoryImpl.getSnapshotStrategy(StorageStrategyFactoryImpl.java:69) >>> at >>> org.apache.cloudstack.storage.snapshot.SnapshotObject.isRevertable(SnapshotObject.java:156) >>> at >>> com.cloud.api.ApiResponseHelper.createSnapshotResponse(ApiResponseHelper.java:591) >>> at >>> org.apache.cloudstack.api.command.user.snapshot.ListSnapshotsCmd.execute(ListSnapshotsCmd.java:117) >>> at com.cloud.api.ApiDispatcher.dispatch(ApiDispatcher.java:156) >>> at com.cloud.api.ApiServer.queueCommand(ApiServer.java:772) >>> at com.cloud.api.ApiServer.handleRequest(ApiServer.java:596) >>> at com.cloud.api.ApiServlet.processRequestInContext(ApiServlet.java:321) >>> at com.cloud.api.ApiServlet$1.run(ApiServlet.java:134) >>> at >>> org.apache.cloudstack.managed.context.impl.DefaultManagedContext$1.call(DefaultManagedContext.java:55) >>> at >>> org.apache.cloudstack.managed.context.impl.DefaultManagedContext.callWithContext(DefaultManagedContext.java:102) >>> at >>> org.apache.cloudstack.managed.context.impl.DefaultManagedContext.runWithContext(DefaultManagedContext.java:52) >>> at com.cloud.api.ApiServlet.processRequest(ApiServlet.java:131) >>> at com.cloud.api.ApiServlet.doGet(ApiServlet.java:93) >>> at javax.servlet.http.HttpServlet.service(HttpServlet.java:645) >>> at javax.servlet.http.HttpServlet.service(HttpServlet.java:750) >>> at >>> org.eclipse.jetty.servlet.ServletHolder$NotAsync.service(ServletHolder.java:1450) >>> at >>> org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:799) >>> at >>> org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:550) >>> at >>> org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143) >>> at >>> org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:600) >>> at >>> org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127) >>> at >>> org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:235) >>> at >>> org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1624) >>> at >>> org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:233) >>> at >>> org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1434) >>> at >>> org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:188) >>> at >>> org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:501) >>> at >>> org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1594) >>> at >>> org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:186) >>> at >>> org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1349) >>> at >>> org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141) >>> at >>> org.eclipse.jetty.server.handler.gzip.GzipHandler.handle(GzipHandler.java:763) >>> at >>> org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:146) >>> at >>> org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127) >>> at org.eclipse.jetty.server.Server.handle(Server.java:516) >>> at >>> org.eclipse.jetty.server.HttpChannel.lambda$handle$1(HttpChannel.java:400) >>> at org.eclipse.jetty.server.HttpChannel.dispatch(HttpChannel.java:645) >>> at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:392) >>> at >>> org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:277) >>> at >>> org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:311) >>> at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:105) >>> at >>> org.eclipse.jetty.io.ssl.SslConnection$DecryptedEndPoint.onFillable(SslConnection.java:555) >>> at >>> org.eclipse.jetty.io.ssl.SslConnection.onFillable(SslConnection.java:410) >>> at >>> org.eclipse.jetty.io.ssl.SslConnection$2.succeeded(SslConnection.java:164) >>> at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:105) >>> at org.eclipse.jetty.io.ChannelEndPoint$1.run(ChannelEndPoint.java:104) >>> at >>> org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:338) >>> at >>> org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:315) >>> at >>> org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:173) >>> at >>> org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:131) >>> at >>> org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:409) >>> at >>> org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:883) >>> at >>> org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:1034) >>> at java.base/java.lang.Thread.run(Thread.java:829) >>> 2022-04-20 21:17:02,677 DEBUG [c.c.a.ApiServlet] >>> (qtp515715487-292:ctx-a220f915 ctx-c0fe9f91) (logid:624389ae) ===END=== >>> 10.101.254.1 -- GET >>> listall=true&page=1&pagesize=20&command=listSnapshots&response=json >>> >>> Antoine Boucher >>> >>> >>> Confidentiality Warning: This message and any attachments are intended only >>> for the use of the intended recipient(s), are confidential, and may be >>> privileged. If you are not the intended recipient, you are hereby notified >>> that any review, retransmission, conversion to hard copy, copying, >>> circulation or other use of this message and any attachments is strictly >>> prohibited. If you are not the intended recipient, please notify the sender >>> immediately by return e-mail, and delete this message and any attachments >>> from your system. >>> >> >> > >
