Can you try taking a manual volume snapshot and share both mgmt and agent logs please?
Regards, Nicolas Vazquez From: Granwille Strauss <granwi...@namhost.com> Date: Monday, 17 October 2022 at 13:15 To: users@cloudstack.apache.org <users@cloudstack.apache.org> Cc: Nicolas Vazquez <nicolas.vazq...@shapeblue.com> Subject: Re: Recurring Snaps Failing Hi I also see another issue with snaps, I deleted all the failed snaps via the cloud management UI. But to my surprise, they're all still at /mnt/primary/snapshots/ see attached screenshot. Something odd is going on with snapshots. On 10/17/22 17:35, Granwille Strauss wrote: Hi I am not 100% if I enabled debug correctly, I followed this https://cwiki.apache.org/confluence/display/CLOUDSTACK/KVM+agent+debug and ran sed -i 's/INFO/DEBUG/g' /etc/cloudstack/agent/log4j-cloud.xml Attached are the two log files. Same error. I reboot SSVM & vRouter prior no luck. On 10/17/22 16:00, Granwille Strauss wrote: Hi No KVM is on its own server node and management on a different server node. However, management is is primary and secondary storage via NFS. I will enable DEBUG and re-run manual snap to replicate the error. On 10/17/22 15:42, Nicolas Vazquez wrote: Thanks, are the KVM agent and management server running on the same host? Can you increase the log level on the KVM agent logs to DEBUG and retry? Regards, Nicolas Vazquez From: Granwille Strauss <granwi...@namhost.com><mailto:granwi...@namhost.com> Date: Monday, 17 October 2022 at 10:04 To: users@cloudstack.apache.org<mailto:users@cloudstack.apache.org> <users@cloudstack.apache.org><mailto:users@cloudstack.apache.org> Cc: Nicolas Vazquez <nicolas.vazq...@shapeblue.com><mailto:nicolas.vazq...@shapeblue.com> Subject: Re: Recurring Snaps Failing Please find attached TXT On 10/17/22 14:54, Nicolas Vazquez wrote: Ok, seems like the command is not reaching the KVM host, can you share the full management server logs for job-796? Regards, Nicolas Vazquez From: Granwille Strauss <granwi...@namhost.com><mailto:granwi...@namhost.com> Date: Monday, 17 October 2022 at 09:32 To: users@cloudstack.apache.org<mailto:users@cloudstack.apache.org> <users@cloudstack.apache.org><mailto:users@cloudstack.apache.org> Cc: Nicolas Vazquez <nicolas.vazq...@shapeblue.com><mailto:nicolas.vazq...@shapeblue.com> Subject: Re: Recurring Snaps Failing Hi This is all agent threw during the snap process nothing else: 2022-10-17 13:39:12,375 INFO [kvm.storage.LibvirtStorageAdaptor] (agentRequest-Handler-3:null) (logid:a864f9f6) Asking libvirt to refresh storage pool 81ffca3a-9775-375d-a1c0-9504c0ec3d89 2022-10-17 13:40:13,276 INFO [kvm.storage.LibvirtStorageAdaptor] (agentRequest-Handler-5:null) (logid:445216f3) Trying to fetch storage pool ff9a58d8-fb77-49c8-92d1-7c82fc456297 from libvirt 2022-10-17 13:40:13,289 INFO [kvm.storage.LibvirtStorageAdaptor] (agentRequest-Handler-5:null) (logid:445216f3) Asking libvirt to refresh storage pool ff9a58d8-fb77-49c8-92d1-7c82fc456297 2022-10-17 13:40:13,378 INFO [kvm.storage.LibvirtStorageAdaptor] (agentRequest-Handler-3:null) (logid:445216f3) Trying to fetch storage pool 81ffca3a-9775-375d-a1c0-9504c0ec3d89 from libvirt 2022-10-17 13:40:13,393 INFO [kvm.storage.LibvirtStorageAdaptor] (agentRequest-Handler-3:null) (logid:445216f3) Asking libvirt to refresh storage pool 81ffca3a-9775-375d-a1c0-9504c0ec3d89 2022-10-17 13:41:13,950 INFO [kvm.storage.LibvirtStorageAdaptor] (agentRequest-Handler-5:null) (logid:87ecfee0) Trying to fetch storage pool ff9a58d8-fb77-49c8-92d1-7c82fc456297 from libvirt 2022-10-17 13:41:13,964 INFO [kvm.storage.LibvirtStorageAdaptor] (agentRequest-Handler-5:null) (logid:87ecfee0) Asking libvirt to refresh storage pool ff9a58d8-fb77-49c8-92d1-7c82fc456297 2022-10-17 13:41:14,054 INFO [kvm.storage.LibvirtStorageAdaptor] (agentRequest-Handler-3:null) (logid:87ecfee0) Trying to fetch storage pool 81ffca3a-9775-375d-a1c0-9504c0ec3d89 from libvirt 2022-10-17 13:41:14,067 INFO [kvm.storage.LibvirtStorageAdaptor] (agentRequest-Handler-3:null) (logid:87ecfee0) Asking libvirt to refresh storage pool 81ffca3a-9775-375d-a1c0-9504c0ec3d89 2022-10-17 13:41:57,753 WARN [resource.virtualnetwork.VirtualRoutingResource] (agentRequest-Handler-3:null) (logid:d91c35e5) Expected 1 answers while executing SetMonitorServiceCommand but received 3 2022-10-17 13:41:57,938 INFO [resource.virtualnetwork.VirtualRoutingResource] (agentRequest-Handler-1:null) (logid:1549c9a1) Fetching health check result for SEVERIPADDRESS and executing fresh checks: false On 10/17/22 14:29, Nicolas Vazquez wrote: Hi Groete, Can you share the CloudStack agent logs from the KVM host? Regards, Nicolas Vazquez From: Granwille Strauss <granwi...@namhost.com.INVALID><mailto:granwi...@namhost.com.INVALID><mailto:granwi...@namhost.com.INVALID><mailto:granwi...@namhost.com.INVALID> Date: Monday, 17 October 2022 at 08:56 To: users@cloudstack.apache.org<mailto:users@cloudstack.apache.org><mailto:users@cloudstack.apache.org><mailto:users@cloudstack.apache.org> <users@cloudstack.apache.org><mailto:users@cloudstack.apache.org><mailto:users@cloudstack.apache.org><mailto:users@cloudstack.apache.org> Subject: Re: Recurring Snaps Failing Hi I ran a few more tests and can now finally make sense of the failure: 2022-10-17 13:39:08,556 DEBUG [o.a.c.s.d.d.CloudStackPrimaryDataStoreDriverImpl] (Work-Job-Executor-1:ctx-93cb161b job-806/job-807 ctx-3f9ccf45) (logid:8fd10b20) Failed to take snapshot: 23 2022-10-17 13:39:08,558 DEBUG [o.a.c.s.s.SnapshotServiceImpl] (Work-Job-Executor-1:ctx-93cb161b job-806/job-807 ctx-3f9ccf45) (logid:8fd10b20) create snapshot Test001 failed: com.cloud.utils.exception.CloudRuntimeException: Failed to send command, due to Agent:1, com.cloud.exception.OperationTimedoutException: Commands 7160441932542378205 to Host 1 timed out after 3600 Seems to be a time out error. But there's no firewalls on the KVM host and NFS server to prevent connections and it worked fine before and randomly just stopped. So I still have no idea where to solve this as all other necessary settings are in place. Any ideas? On 10/17/22 08:51, Granwille Strauss wrote: Hi Guys I enabled recurring snap shots for my Linux VMs and they all seem to be failing with the following error: root@hostname ~ $ grep error /var/log/cloudstack/management/management-server.log 2022-10-17 03:01:29,474 ERROR [o.a.c.a.c.u.s.CreateSnapshotCmd] (API-Job-Executor-27:ctx-99d7d702 job-796 ctx-f26a81fe) (logid:f9a61b00) Failed to create snapshot due to an internal error creating snapshot for volume 635fd5b5-bf14-4cf4-979c-be8a649d5189 2022-10-17 03:01:29,476 DEBUG [o.a.c.f.j.i.AsyncJobManagerImpl] (API-Job-Executor-27:ctx-99d7d702 job-796) (logid:f9a61b00) Complete async job-796, jobStatus: FAILED, resultCode: 530, result: org.apache.cloudstack.api.response.ExceptionResponse/null/{"uuidList":[],"errorcode":"530","errortext":"Failed to create snapshot due to an internal error creating snapshot for volume 635fd5b5-bf14-4cf4-979c-be8a649d5189"} 2022-10-17 03:01:29,478 ERROR [o.a.c.a.c.u.s.CreateSnapshotCmd] (API-Job-Executor-26:ctx-c7865967 job-794 ctx-0700afb0) (logid:5541113c) Failed to create snapshot due to an internal error creating snapshot for volume 70ffef79-3aad-43ab-93d1-153fcd34ad15 2022-10-17 03:01:29,480 DEBUG [o.a.c.f.j.i.AsyncJobManagerImpl] (API-Job-Executor-26:ctx-c7865967 job-794) (logid:5541113c) Complete async job-794, jobStatus: FAILED, resultCode: 530, result: org.apache.cloudstack.api.response.ExceptionResponse/null/{"uuidList":[],"errorcode":"530","errortext":"Failed to create snapshot due to an internal error creating snapshot for volume 70ffef79-3aad-43ab-93d1-153fcd34ad15"} All I am getting out of this is internal error and nothing else. I have checked other logs and I am not quite sure where else to look. 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