Hi Brian, These stack traces are not expected and reported recently in github: https://github.com/apache/cloudstack/issues/8376 But as per this issue ticket, this stack trace is not the one causing the upload error mostly. Do you see anything else in cloud.log with an ERROR in the upload process?
-Jithin From: Brian Fossmeyer <bfossme...@answersingenesis.org.INVALID> Date: Friday, 5 January 2024 at 12:09 AM To: users@cloudstack.apache.org <users@cloudstack.apache.org> Subject: Re: Template f2d39f0f-dc31-47a3-88a5-e02f0b892bcb failed to upload. Error details: Template f2d39f0f-dc31-47a3-88a5-e02f0b892bcb failed to upload as SSVM is either destroyed or SSVM agent not in 'Up' state Thanks for the heads up on the cloud.log. I have added the log portion from the upload below. The thing that stands out to me is that the error states that there is no vmware template and we are not using vmnware? 2024-01-04 18:32:08,970 INFO [handler.logging.LoggingHandler] (nioEventLoopGroup-2-1:null) [id: 0xc2744c38, L:/0.0.0.0:8210] READ: [id: 0x9ea99be8, L:/127.0.0.1:8210 - R:/127.0.0.1:60612] 2024-01-04 18:32:08,971 INFO [handler.logging.LoggingHandler] (nioEventLoopGroup-2-1:null) [id: 0xc2744c38, L:/0.0.0.0:8210] READ COMPLETE 2024-01-04 18:32:08,978 INFO [storage.resource.HttpUploadServerHandler] (nioEventLoopGroup-3-5:null) HEADER: SIGNATURE=8ehXP50nEe++Y8kK9uLWFS4ez5s= 2024-01-04 18:32:08,978 INFO [storage.resource.HttpUploadServerHandler] (nioEventLoopGroup-3-5:null) HEADER: METADATA=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 2024-01-04 18:32:08,978 INFO [storage.resource.HttpUploadServerHandler] (nioEventLoopGroup-3-5:null) HEADER: EXPIRES=2024-01-04T19:32:08.683Z 2024-01-04 18:32:08,978 INFO [storage.resource.HttpUploadServerHandler] (nioEventLoopGroup-3-5:null) HEADER: HOST=216-120-178-249.aigcloud.io 2024-01-04 18:32:08,978 INFO [storage.resource.HttpUploadServerHandler] (nioEventLoopGroup-3-5:null) HEADER: CONTENT_LENGTH=2133391587 2024-01-04 18:32:08,978 INFO [storage.resource.HttpUploadServerHandler] (nioEventLoopGroup-3-5:null) URI: uuid=330b70a5-258e-4e7c-a698-ad8ccfe2246f 2024-01-04 18:32:10,895 INFO [storage.resource.HttpUploadServerHandler] (nioEventLoopGroup-3-5:null) base directory: /mnt/SecStorage/c7d010a7-ec39-344f-afab-f7bff31a309f/template/tmpl/2/234 2024-01-04 18:34:07,578 INFO [storage.resource.HttpUploadServerHandler] (nioEventLoopGroup-3-5:null) BODY FileUpload: FileUpload: content-disposition: form-data; name="files[]"; filename="ubuntu-22.04.3-live-server-amd64.iso" content-type: application/octet-stream; charset=UTF-8 content-length: 2133391360 Completed: true IsInMemory: false RealFile: /mnt/SecStorage/c7d010a7-ec39-344f-afab-f7bff31a309f/template/tmpl/2/234/FUp_12970119428300643144_upload DefaultDeleteAfter: true 2024-01-04 18:34:08,645 INFO [storage.template.OVAProcessor] (nioEventLoopGroup-3-5:null) Template processing. templatePath: /mnt/SecStorage/c7d010a7-ec39-344f-afab-f7bff31a309f/template/tmpl/2/234, templateName: 330b70a5-258e-4e7c-a698-ad8ccfe2246f 2024-01-04 18:34:08,671 INFO [storage.template.OVAProcessor] (nioEventLoopGroup-3-5:null) Unable to find the vmware template file: /mnt/SecStorage/c7d010a7-ec39-344f-afab-f7bff31a309f/template/tmpl/2/234/330b70a5-258e-4e7c-a698-ad8ccfe2246f.ova 2024-01-04 18:34:08,671 INFO [storage.template.VmdkProcessor] (nioEventLoopGroup-3-5:null) Template processing. templatePath: /mnt/SecStorage/c7d010a7-ec39-344f-afab-f7bff31a309f/template/tmpl/2/234, templateName: 330b70a5-258e-4e7c-a698-ad8ccfe2246f 2024-01-04 18:34:08,695 INFO [storage.template.VmdkProcessor] (nioEventLoopGroup-3-5:null) Unable to find the vmware template file: /mnt/SecStorage/c7d010a7-ec39-344f-afab-f7bff31a309f/template/tmpl/2/234/330b70a5-258e-4e7c-a698-ad8ccfe2246f.vmdk 2024-01-04 18:34:08,883 WARN [storage.resource.HttpUploadServerHandler] (nioEventLoopGroup-3-5:null) io.netty.util.IllegalReferenceCountException: refCnt: 0, decrement: 1 at io.netty.util.internal.ReferenceCountUpdater.toLiveRealRefCnt(ReferenceCountUpdater.java:74) at io.netty.util.internal.ReferenceCountUpdater.release(ReferenceCountUpdater.java:138) at io.netty.util.AbstractReferenceCounted.release(AbstractReferenceCounted.java:76) at io.netty.handler.codec.http.multipart.DefaultHttpDataFactory.cleanRequestHttpData(DefaultHttpDataFactory.java:284) at io.netty.handler.codec.http.multipart.HttpPostMultipartRequestDecoder.cleanFiles(HttpPostMultipartRequestDecoder.java:952) at io.netty.handler.codec.http.multipart.HttpPostMultipartRequestDecoder.destroy(HttpPostMultipartRequestDecoder.java:935) at io.netty.handler.codec.http.multipart.HttpPostRequestDecoder.destroy(HttpPostRequestDecoder.java:247) at org.apache.cloudstack.storage.resource.HttpUploadServerHandler.reset(HttpUploadServerHandler.java:232) at org.apache.cloudstack.storage.resource.HttpUploadServerHandler.channelRead0(HttpUploadServerHandler.java:222) at org.apache.cloudstack.storage.resource.HttpUploadServerHandler.channelRead0(HttpUploadServerHandler.java:65) at io.netty.channel.SimpleChannelInboundHandler.channelRead(SimpleChannelInboundHandler.java:105) at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:374) at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:360) at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:352) at io.netty.handler.codec.MessageToMessageDecoder.channelRead(MessageToMessageDecoder.java:102) at io.netty.handler.codec.MessageToMessageCodec.channelRead(MessageToMessageCodec.java:111) at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:374) at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:360) at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:352) at io.netty.handler.codec.ByteToMessageDecoder.fireChannelRead(ByteToMessageDecoder.java:328) at io.netty.handler.codec.ByteToMessageDecoder.channelRead(ByteToMessageDecoder.java:302) at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:374) at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:360) at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:352) at io.netty.channel.DefaultChannelPipeline$HeadContext.channelRead(DefaultChannelPipeline.java:1422) at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:374) at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:360) at io.netty.channel.DefaultChannelPipeline.fireChannelRead(DefaultChannelPipeline.java:931) at io.netty.channel.nio.AbstractNioByteChannel$NioByteUnsafe.read(AbstractNioByteChannel.java:163) at io.netty.channel.nio.NioEventLoop.processSelectedKey(NioEventLoop.java:700) at io.netty.channel.nio.NioEventLoop.processSelectedKeysOptimized(NioEventLoop.java:635) at io.netty.channel.nio.NioEventLoop.processSelectedKeys(NioEventLoop.java:552) at io.netty.channel.nio.NioEventLoop.run(NioEventLoop.java:514) at io.netty.util.concurrent.SingleThreadEventExecutor$6.run(SingleThreadEventExecutor.java:1044) at io.netty.util.internal.ThreadExecutorMap$2.run(ThreadExecutorMap.java:74) at io.netty.util.concurrent.FastThreadLocalRunnable.run(FastThreadLocalRunnable.java:30) at java.base/java.lang.Thread.run(Thread.java:829) 2024-01-04 18:34:08,885 WARN [netty.channel.AbstractChannelHandlerContext] (nioEventLoopGroup-3-5:null) An exception 'java.lang.NullPointerException' [enable DEBUG level for full stacktrace] was thrown by a user handler's exceptionCaught() method while handling the following exception: io.netty.util.IllegalReferenceCountException: refCnt: 0, decrement: 1 at io.netty.util.internal.ReferenceCountUpdater.toLiveRealRefCnt(ReferenceCountUpdater.java:74) at io.netty.util.internal.ReferenceCountUpdater.release(ReferenceCountUpdater.java:138) at io.netty.util.AbstractReferenceCounted.release(AbstractReferenceCounted.java:76) at io.netty.handler.codec.http.multipart.DefaultHttpDataFactory.cleanRequestHttpData(DefaultHttpDataFactory.java:284) at io.netty.handler.codec.http.multipart.HttpPostMultipartRequestDecoder.cleanFiles(HttpPostMultipartRequestDecoder.java:952) at io.netty.handler.codec.http.multipart.HttpPostMultipartRequestDecoder.destroy(HttpPostMultipartRequestDecoder.java:935) at io.netty.handler.codec.http.multipart.HttpPostRequestDecoder.destroy(HttpPostRequestDecoder.java:247) at org.apache.cloudstack.storage.resource.HttpUploadServerHandler.reset(HttpUploadServerHandler.java:232) at org.apache.cloudstack.storage.resource.HttpUploadServerHandler.channelRead0(HttpUploadServerHandler.java:222) at org.apache.cloudstack.storage.resource.HttpUploadServerHandler.channelRead0(HttpUploadServerHandler.java:65) at io.netty.channel.SimpleChannelInboundHandler.channelRead(SimpleChannelInboundHandler.java:105) at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:374) at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:360) at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:352) at io.netty.handler.codec.MessageToMessageDecoder.channelRead(MessageToMessageDecoder.java:102) at io.netty.handler.codec.MessageToMessageCodec.channelRead(MessageToMessageCodec.java:111) at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:374) at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:360) at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:352) at io.netty.handler.codec.ByteToMessageDecoder.fireChannelRead(ByteToMessageDecoder.java:328) at io.netty.handler.codec.ByteToMessageDecoder.channelRead(ByteToMessageDecoder.java:302) at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:374) at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:360) at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:352) at io.netty.channel.DefaultChannelPipeline$HeadContext.channelRead(DefaultChannelPipeline.java:1422) at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:374) at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:360) at io.netty.channel.DefaultChannelPipeline.fireChannelRead(DefaultChannelPipeline.java:931) at io.netty.channel.nio.AbstractNioByteChannel$NioByteUnsafe.read(AbstractNioByteChannel.java:163) at io.netty.channel.nio.NioEventLoop.processSelectedKey(NioEventLoop.java:700) at io.netty.channel.nio.NioEventLoop.processSelectedKeysOptimized(NioEventLoop.java:635) at io.netty.channel.nio.NioEventLoop.processSelectedKeys(NioEventLoop.java:552) at io.netty.channel.nio.NioEventLoop.run(NioEventLoop.java:514) at io.netty.util.concurrent.SingleThreadEventExecutor$6.run(SingleThreadEventExecutor.java:1044) at io.netty.util.internal.ThreadExecutorMap$2.run(ThreadExecutorMap.java:74) at io.netty.util.concurrent.FastThreadLocalRunnable.run(FastThreadLocalRunnable.java:30) at java.base/java.lang.Thread.run(Thread.java:829) Thanks, Brian From: Jithin Raju <jithin.r...@shapeblue.com> Date: Wednesday, January 3, 2024 at 11:14 PM To: users@cloudstack.apache.org <users@cloudstack.apache.org> Subject: Re: Template f2d39f0f-dc31-47a3-88a5-e02f0b892bcb failed to upload. Error details: Template f2d39f0f-dc31-47a3-88a5-e02f0b892bcb failed to upload as SSVM is either destroyed or SSVM agent not in 'Up' state Hi Brian, Does the SSVM agent state shows ‘Up’? you should be able to find more information in the cloud.log of the SSVM. -Jithin From: Brian Fossmeyer <bfossme...@answersingenesis.org.INVALID> Date: Thursday, 4 January 2024 at 12:39 AM To: users@cloudstack.apache.org <users@cloudstack.apache.org> Subject: FW: Template f2d39f0f-dc31-47a3-88a5-e02f0b892bcb failed to upload. Error details: Template f2d39f0f-dc31-47a3-88a5-e02f0b892bcb failed to upload as SSVM is either destroyed or SSVM agent not in 'Up' state Hello, I am trying to upload ISO’s from my desktop and having this issue. The ISO will upload to 100%, but then will generate this error and then will not ever get into a ready state. Both of the System VMs are in a running and in an up state. Template <I REMOVED TEMPLATE ID> failed to upload. Error details: Template <I REMOVED TEMPLATE ID> failed to upload as SSVM is either destroyed or SSVM agent not in 'Up' state Thanks Brian Brian Fossmeyer Senior Systems Engineer, Technology [Answers in Genesis]<https://answersingenesis.org/> [Creation Museum] <https://creationmuseum.org/> [Ark Encounter] <https://arkencounter.com/>