I think the setting you tried to change is convert.vmware.instance.to.kvm.timeout, but that has to do with the conversion process itself. If you try with telnet or curl from the shell of the Cloudstack management server, can you reach the VCenter?

On 2024-02-22 15:35, Kevin Seales wrote:
We are trying to use the "Import-Export Instances" tool in ACS to test migration from VMware to ACS. After selecting "List VMware Instances", it hangs for 10 minutes, then ACS gives a very detailed error saying "Request Failed." The management logs show ACS is still receiving data from vCenter for another 2 or 3 minutes after the failure message. I'm assuming we are hitting a time out somewhere. I tried adjusting what I could find under global settings that may be related but the error still occurs. Does anyone know how we can resolve this issue?

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