GitHub user dylan62370 added a comment to the discussion: There is no secondary storage VM for downloading template to image store
> @dylan62370 Since the VM is running but the agent is down this indicates an > issue for the java agent in the system VMs to connect to the management > server port TCP port 8250. Can you check the following: > > 1. Check the /var/log/cloud.log on the system VM. > > 2. Check connectivity to the management server from the system VM. @rajujith this is log  The ping is OK: 10.0.0.22 -> 10.0.0.181 (Public IP address) - > ssvpm 10.0.0.22 -> 169.254.26.185 (Link-local/Control IP address) -> ssvpm 10.0.0.22 -> 10.0.0.66 (Private IP address) -> ssvm 10.0.0.22 -> 10.0.0.180 (Public IP address) -> consoleproxy 10.0.0.22 -> 169.254.28.60 (Link-local/Control IP address) -> consoleproxy 10.0.0.22 -> 10.0.0.64 (Private IP address) ->consoleproxy GitHub link: https://github.com/apache/cloudstack/discussions/9535#discussioncomment-10405840 ---- This is an automatically sent email for users@cloudstack.apache.org. To unsubscribe, please send an email to: users-unsubscr...@cloudstack.apache.org