Hi This is probably happening because the clock is not in sync with the authenticator app or the server. Can you check the network tab and see if the request is successful or fails?
Regards Vishesh On Fri, Oct 17, 2025 at 8:34 PM Marty Godsey <[email protected]> wrote: > Hello everyone. I have MFA set as required, and when a new user logs in, > they are prompted to scan the QR code. After scanning, they enter the > number, and the screen returns to the login screen. When they log in again, > it takes them through the same process as if they never scanned the code. > The only one that works is the static PIN. > > Is anyone else seeing this? I am on version 4.20.1.0 >
