GitHub user nvazquez added a comment to the discussion: Import from vmware failed - NFS error
Thanks @luboss79 sorry for the delay. I do see a problem with a specific VM on the Vmware side while retrieving its nics. ```` 2026-03-19 14:06:50,867 INFO [c.c.h.v.u.VmwareHelper] (API-Job-Executor-34:[ctx-f1a5194f, job-17995, ctx-7007e9da]) (logid:41abb196) Unable to retrieve guest nics for instance: vm-export-test from VMware tools as tools status: TOOLS_NOT_RUNNING 2026-03-19 14:06:50,874 ERROR [c.c.h.v.u.VmwareHelper] (API-Job-Executor-34:[ctx-f1a5194f, job-17995, ctx-7007e9da]) (logid:41abb196) com.vmware.vim25.VirtualVmxnet3 com.vmware.vim25.VirtualEthernetCardDistributedVirtualPortBackingInfo 00:50:56:99:c9:b7 2026-03-19 14:06:50,875 DEBUG [c.c.h.v.u.VmwareHelper] (API-Job-Executor-34:[ctx-f1a5194f, job-17995, ctx-7007e9da]) (logid:41abb196) NIC com.vmware.vim25.VirtualVmxnet3@58e44ff6 is connected to dvSwitch 7a 80 19 50 4f f6 5b fe-b4 93 a9 a7 91 98 06 3e pg dvportgroup-48651 port 193 2026-03-19 14:06:50,910 INFO [c.c.h.v.u.VmwareHelper] (API-Job-Executor-34:[ctx-f1a5194f, job-17995, ctx-7007e9da]) (logid:41abb196) Unable to retrieve unmanaged instance nic info. Client received SOAP Fault from server: Got <criteria> tag when expecting <_this> tag while parsing call information for method FetchDVPorts at line 1, column 110 while parsing SOAP body at line 1, column 102 while parsing SOAP envelope at line 1, column 38 while parsing HTTP request for method fetchPorts on object of type vim.DistributedVirtualSwitch at line 1, column 0 Please see the server log to find more detail regarding exact cause of the failure. ```` Can you examine the network configuration for the VM `vm-export-test` on vCenter and check if there are any issues with its nics? GitHub link: https://github.com/apache/cloudstack/discussions/12839#discussioncomment-16224312 ---- This is an automatically sent email for [email protected]. To unsubscribe, please send an email to: [email protected]
