I have a similar problem but instead of the system/admin account it's for an 
ordinary LDAP account:

1) what is the process to unlock an account which has been locked due to 
excessive login failure?

Resetting the password doesn't clear the locked state.

Looking at other LDAP products, like the IBM Tivoli Directory Server, I'm 
guessing that one would need to delete both "pwdFailureTime"  and 
"pwdAccountLockedTime" attributes but for whatever reasons we can't delete the 
later, even with the system account (this situation occurred on the 2.0 M6 
build, not sure if this was fixed in recent versions like M11).

In reviewing the 2.0 documentation, I couldn't find answers to these other 
general usage:

2) what is the process for unlocking an account for other scenario, if 
applicable, like an expired account?
3) how do you overwrite the password policy for a given account or container? 
In another word, either:
       3.a) flag it to not be bound by any password policy, or
       3.b) set it to use a different password policy than its parent

Thanks.

Addendum: is this related to issue logged under DIRSERVER-1813?


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