On Thu, Feb 3, 2011 at 12:44 PM, Ken Springer <[email protected]> wrote: > : > > It's user support where things fall flat on it's face. I only have one > person in my family and friends who would even have a clue as to how to > utilize a mailing list. It's way too cumbersome and clunky for the people I > know. Even I had trouble figuring this one out! LOL >
Thank you for that long and thorough description of what is wrong with (most) help features around. While I have been around for a long time and am fairly good at finding what I don't already know how to do, the help files and forums are not intuitively obvious to the average computer user (what I used to refer to as idiots, but I try to avoid that word in this regard) and even sometimes to advanced old-timers like me. That said, I encourage people to use FOSS because it is generally much higher quality than that paid junk and *I will shepherd them personally through any support or help issues they find, and I am happy to do so. Depriving others of access to FOSS does them a disservice, whereas helping them learn about how to find what they need to know elevates them beyond the base level beginner and sets them on the road to competence. You keep up your good work and I'll do mine, too. Onward, LibreOffice! -- Unsubscribe instructions: E-mail to [email protected] List archive: http://listarchives.libreoffice.org/www/users/ *** All posts to this list are publicly archived for eternity ***
