On 03/02/2011 20:44, Ken Springer wrote:
Hi , Tom,
Likewise, I used to encourage the use of open source software also. And on
a personal level, I always try to find an open source program for my use.
And my issue is not with the software itself. Even though my impression is
the software is sometimes slightly buggier, the problems seem to be when
using advanced functions. And a function I don't think the average user is
likely to attempt.
But that applies to ALL applications, whether FOSS or proprietary. In my
personal experience in large corporations, 75% of MS Office users only
use 25% (or less) of the functionality...
It's user support where things fall flat on it's face. I only have one
person in my family and friends who would even have a clue as to how to
utilize a mailing list. It's way too cumbersome and clunky for the people I
know. Even I had trouble figuring this one out! LOL
So sending an email for support is beyond most people? I don't think so!
There are a lot of users out there, I believe, that could make use of open
source software, but these people usually don't even understand
directories/folders, partitioning, the very basics of using a computer.
When I start to talk to them about disk cleanup and defragging (Windows),
you should see the blank faces I encounter. :-)
And with ALL modern OS's and apps - there's no NEED to "understand"
directories/folders and PARTITIONING? Where does that come in in USING
softeware?
I think you are putting mountains where there are molehills, and not
crediting your users with any intelligence at all...
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