The point is, the business user receives a document in m$ word, is not
prepared to pay for m$ office and so _chooses_ to use LO, then
complains that LO is "incompatible" (never that m$o is incompatible
with LO! Or ODF!).

When a business user (who hopefully has made a donation to the FOSS
community since higher profits may have been obtained by using OSS)
receives an LO Writer document from a customer that has been corrupted
during transmission between LO programs installed on customer and
supplier computers, _that_ is of higher priority to resolve.

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