On 02-06-2011 13:11, Ken Springer wrote: > Not from the perspective of the majority of the people who try to help, > but from the perspective of how the organizations have set up their > websites when it comes to finding help if you are a new user to the > product and/or a new user of newsgroups and mailing lists. Sort of like > taking your car to the dealer, and no one is at the desk to schedule > your repair. :-)
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