Hi :)
Don't worry about not being able to try out suggestions straight-away.  Just
let us know what you were able to try after you have tried it.  The list is
likely to still be here! (barring world-ending calamity or the sky falling
on our heads).  A bit more info would be great.  

People often don't accept that things are not always 100% perfect all the
time and may need trouble-shooting to find the cause.  The actual fixing is
usually fairly quick once the problem is identified.  One office worker
(quite high up in the chain too) told me his machine was completely "dead
and totally useless" but it took me 3 mouse-clicks to fix it when he finally
stopped ranting and let me actually see the problem.  Down-time was about 2
days, fix took 1 minute.

If the user blocks access to the machine it's usually best to walk away or
offer to take the machine to a shop to get it fixed.  It might cost money
unnecessarily but it beats making an enemy.  
Regards from
Tom :)

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