Il 06/10/2011 00:46, planas ha scritto:
On Wed, 2011-10-05 at 11:41 +0200, Marcello Romani wrote:
Il 05/10/2011 09:16, Tom Davies ha scritto:
Hi :)
+1
Insults are unnecessary and unhelpful. Personal arguments and criticisms would
be better off-list too. Just my opinion, clearly a lot of people disagree, but
i agree with Marcello.
Regards from
Tom :)
Thanks.
I admit my comments in the last few days have not added much useful
content for lurkers or the OPs. I just wanted to stress the fact that I
fear newcomers to LO / OOo might be scared away if they receive "hard"
responses in "general help"-oriented mailing list like this. Which, btw,
I think most users see as "official", and from which they thus expect
"official" support. Whether or not this is a reasonable expectation is a
different matter... :-)
i do not know about "official" support but polite support definitely. I
think there are two problems, user who think they can bully a volunteer
and trolls acting as if they were a volunteer. Most of the regulars
recognize each others email addresses and respect the other regulars. I
have notice most of the regulars are actually very knowledgeable, much
better than most paid support - we are all users. The users asking a
question should be given a polite and accurate answer(s) to their
That's what I would expect as a user asking a question in a support
mailing list. I think I could forgive a little inaccuracy, but would
find it hard to accept less than polite answers, event to (supposedly)
stupid questions...
question. I hope I do this. Now trolls, I do not know how we can stop
them totally.
Probably the best we can do is ignore (i.e. don't feed) them.
--
Marcello Romani
--
Marcello Romani
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