-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On 14/12/11 16:19, David S. Crampton wrote:
> looking at web apps was PEOPLE; specifically problems with our in-house > people. Migrating to the cloud hides the people problem. It does not remove it. For sensitive data, the cloud merely compounds the issues. > this calls for LO to build a community of support people that can support > small to medium sized businesses and avoid the> siren call of M$ style big > money and big ego. More specifically, what is needed is more than a theoretical business plan. A small, profitable organization (2-10 people) that provides paid support for LibO to SOHO and SMB organizations that can "show" other individuals and organizations the path: * Tier 1 support; * Tier 2 support; * Tier 3 support; * Tier 4 support; # What each tier includes; # How much to charge for each tier; # Charging on a per incident basis; # Contracts; # Etc; Does anybody know of anything along these lines, that was written specifically for FLOSS support? The economics of FLOSS support, and non-FLOSS support are very different. jonathon -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.11 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iQEcBAEBAgAGBQJO6PqWAAoJEEKevXexj2B11RoH/RuPjoS/F8/hSZ53FGfNgr/m SXhVzVJnUhl722U06XbI1efeRVagY8Pf1GpFw1/jeIjvA6DDeWjL7sZdVskpaiWQ MjMxNA2EzEwE7r6p4ugs3KQQejRymuLxprEaslix7s2VrW3lyzYqPjg8DHyMKtmA mo5NGdgc1Cgj41wCzipkwibnQwWlq0ZHKQLFeE9UofP1/M1Q1LLvN6kZ6Rl0dCH9 beISC87/gYbkGUU1tvMXMF6QLtFcEfla9k5K1sAOcHYmwVsrDWqxd5i0pdAL9ZVf 7GYwStaEIBbkac+b+5TAMMG6/ktcZJtTtB1XF0hpqcRrjQJNvM2a5jlZZM1dIdw= =eNUD -----END PGP SIGNATURE----- -- For unsubscribe instructions e-mail to: users+h...@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted
