@Rob, *,

Rob Jasper wrote
> I think this is really well explained.
> 
> I've been professionally involved in defect reporting for years, and the
> problems seem to be the same in all organisations.
> 
> Problems in defect reporting:
> 1- Qualification of type (A bug is unexpected behaviour which does not
> comply to the requirements; An enhancement request is new development
> which changes both requirements and code)
> 2- Severity (How serious is the bug/enhancement request from users
> perspective)
> 3- Priority (What is the priority with respect to other bug/enhancement
> reports)
> 
> Neither of these I see in out bugzilla defect reporting...
> 
> There should be a moderator (not a developer) to map out the priority. One
> can set out rather strict rules for this, think about amount of complaints
> for the same, file corruption, system crash, etc.
> If we would go along these lines we might get away with the tension
> between (expert-) users and developers.
> 
> But again, good effort here to get things ironed out,
> Thanks Tom,
> 
> Rob.

Actually, the LibreOffice project is rather well organized in this
regard--please review the QA Wiki here:
https://wiki.documentfoundation.org/QA

QA is a distinct entity to Development--and while there is certainly some
cross over,  the developers are not moderators of the process. That falls to
the Engineering Steering Committee with input from the entire community--QA
team, UX and Design team, Documentation team,
Localization/Internationalization team, Marketing team and the occasional
needs of TDF board.

So, always room to participate. Please start as Tom suggested by loading a
current build of the 4.4.0 build, or a daily Tinderbox of master and test
there.   

We can always use additional help with the QA process--get a login on our 
FDO hosted Bugzilla instance <https://bugs.freedesktop.org/>   and dive in,
plenty of  triage work to go around.

Regards,

Stuart



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