Le 11 octobre 2015 17:28:30 GMT+02:00, Tom Davies <tomc...@gmail.com> a écrit : >Hi :) >Many Gnu&Linux distros offer their own somewhat independent support >through >their own forums, mailing lists and bug-report systems. > >That type of support is not available to Windows users and may not be >available to Mac people. > > >However it is true that there are many other support systems available >and >those are (hopefully) available for all OSes. There may be local >support >such as a shop or relative who understands one OS better than others. > >All support from TDF is available to anyone regardless of which OS so >that >give Gnu&Linuxs users yet another set of places to get support from. >It's >usually helpful if we know which OS or at least platform in order to be >able to give more specific and relevant support rather than talking in >general terms. However this seldom includes much help for those who >are >stuck on older versions. > >Also there are professional support services which can be paid for. >Again >these services can often provide support for a variety of platforms and >OSes. This often includes tier 3 (or level 3) support so that might >well >include support for older versions.
+1 good description. > > >So one of the few places that doesn't support the notion of a "Long >Term >Support" type release is TDF itself! TDF say it cant be done. Other >places just get on with it and do it. Also you might add that TDF does not offer LTS because TDF is not a business and therefore has no incentive in a LTS version which only makes sense if you monetize it. The poster example of this is Canonical and Ubuntu LTS. Canonical makes money on LTS and is only able to do so because the LTS itself is a profitable business. Otherwise you would not even hear of it. Businesses looking for something very similar to a LTS version of LibreOffice can contact our certified developers and their companies though. Best, Charles. > >Regards from >Tom :) > > > >On 11 October 2015 at 13:15, Charles-H. Schulz < >charles.sch...@documentfoundation.org> wrote: > >> Le 11 octobre 2015 11:44:33 GMT+02:00, Alex Thurgood < >> alex.thurg...@gmail.com> a écrit : >> >Le 10/10/2015 23:36, Italo Vignoli a écrit : >> > >> >Suffice it to say that Andreas is a vociferous participant in this >> >discussion list, but that doesn't make his criticisms any less >> >justified >> >or relevant. What he dislikes is badly implemented change for >change's >> >sake, and that is an inherent problem in LibreOffice's development. >The >> >project from the start has sacrificed behavioural stability with >regard >> >to the end user for feature creep. We are quite clearly in the >"bazaar" >> >mode of the cathedral and bazaar dichotomy, where no overlying >> >dictatorship (benevolent or otherwise) exists to govern the >direction >> >code development should take. This has positive and negative effects >- >> >the positive being that people can just turn up and work on the >thing >> >they want to implement - the negative being the law of unintended >> >consequences, or collateral damage, i.e. bugs newly introduced that >> >change long standing behaviour to which users have become >accustomed. >> > >> >Fortunately, there are still people like Andreas to call the code >> >contributors out on those decisions. >> > >> >I would suggest putting yourself in an admin's place where they have >> >probably invested long hours in developing a turnkey >> >OpenOffice/LibreOffice solution for their group of users, then >finding >> >one day that that longstanding behaviour has changed because someone >> >else has not thought through a code change due to the tentacular >nature >> >of the code base with no one having an overarching knowledge of it >all, >> >and you will perhaps understand Andreas' frustration (which I happen >to >> >share and have voiced it on the mailing lists in the past). >> > >> >At present, long term support (bug fixes, security updates) for >older >> >versions is to my knowledge only available on Linux and only with >> >regard >> >to certain distributions. If you are not on Linux, then you are >stuck >> >playing catch up with versions that successively introduce new bugs >or >> >behaviours that don't get fixed for at least several point releases, >or >> >for certain OSes, over multiple major version releases. Steve's >mention >> >in this thread of EPS support and printing is just yet another >> >illustration of a change that was made that has a huge impact on >> >non-Linux OSes - all because someone thought it would be a good idea >to >> >make that change without providing a solution for all platforms. >Video >> >support in Impress is yet another issue that got significantly worse >> >with the move to the 4.x branch. What was the message we gave to our >> >users ? "Suck it up." There is only so much of that that users and >> >their >> >admins are prepared to do, and in the end, it won't be surprising if >> >people switch to another product that offers them greater longterm >> >stability where such changes are less invasive or devastating to the >> >day-to-day running of the organisation. >> > >> > >> >Alex >> > >> > >> > >> > >> > >> > >> > >> > >> > >> >-- >> >To unsubscribe e-mail to: users+unsubscr...@global.libreoffice.org >> >Problems? >> >>http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ >> >Posting guidelines + more: >> >http://wiki.documentfoundation.org/Netiquette >> >List archive: http://listarchives.libreoffice.org/global/users/ >> >All messages sent to this list will be publicly archived and cannot >be >> >deleted >> >> Alex, >> >> I do not know where you got that support and security updates are >only >> available on Linux. That is factually wrong and serious bullshit. >Get your >> facts straight: support is the same for the three officially >supported >> platforms: Windowslinux and OS X. Remember that many code >contributors have >> customers too. >> >> As for calling developers on their responsibility that is quite easy >> especiaIly when that call takes an oracular form: doing it in such a >way is >> one of the things defining a troll. I wonder if Andreas does the same >for >> AOO ? Something tells me that is not the case but I could be wrong. >> >> Best, >> >> Charles. >> -- >> Envoyé de mon appareil Android avec K-9 Mail. Veuillez excuser ma >brièveté. >> >> -- >> To unsubscribe e-mail to: users+unsubscr...@global.libreoffice.org >> Problems? >> http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ >> Posting guidelines + more: >http://wiki.documentfoundation.org/Netiquette >> List archive: http://listarchives.libreoffice.org/global/users/ >> All messages sent to this list will be publicly archived and cannot >be >> deleted >> > >-- >To unsubscribe e-mail to: users+unsubscr...@global.libreoffice.org >Problems? >http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ >Posting guidelines + more: >http://wiki.documentfoundation.org/Netiquette >List archive: http://listarchives.libreoffice.org/global/users/ >All messages sent to this list will be publicly archived and cannot be >deleted Hello Tom -- Envoyé de mon appareil Android avec K-9 Mail. Veuillez excuser ma brièveté. -- To unsubscribe e-mail to: users+unsubscr...@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted
