Greetings I am writing you about a big problem I’ve been having with Libre Office Writer, specifically on a Mac. I was very happy to find this app for the specific reason that I have hundreds of those little black file icons displaying “EXEC” on them, these are files created with past versions of MSWord dating back to the 80s. I need to be able to access those files and LibreOffice is the only app I could find capable of doing it. Years ago I had Open Office and tried to reinstall it but it didn’t work. So I discovered LibreOffice on your website and eagerly downloaded it. Then I had a problem with that. Finally I saw it on the Apple App Store and thought, surely this will work, because Apple would have vetted it for use with Macs. It still didn’t work properly. So I used the most stable version I could find, Version: 24.8.4002. The problem is that I could open the documents by opening the Libre Office app and dragging and dropping the file to a page where previous files are shown as thumbnails and dropping the file. It would immediately open, so far so good, but then I was not able to save the file. It would work sometimes but not every time. I found at that point I could print the file but not save it. I thought maybe I could copy and paste the text into a new MS Word file. In the odd case where I could paste it successfully, I then couldn’t save the Word file! Then I had other random memory issues such as dragging and dropping a single file like a jpg or small document into a folder on the desktop. I was able to save some files to Libre but not all. I would choose Save As… And sometimes I would get the window to name and save a file and where to save it. Other times, (in the majority) I would get the spinning beach ball, in both Word and Libre and I would have to force quit the app or even restart the app or restart or shut down the Mac before I could continue working. Very time consuming and frustrating. It also seemed to cause MS Word to do the same thing. I am using the latest OS of the Mac, macOS Sequoia 15.3.1. on a 2019 iMac. I also have 32 GBs of RAM on this Mac and 2 TBs of disk space on the internal HD. I spent many hours on the phone with Mac Tech Support and they finally referred me to contact you. I tried to reach you already, at various email addresses, but heard nothing back. I have a genius bar appointment tomorrow at my local Mac Store. But I thought I should alert you to the problem of Libre causing chaos with Macs, including your version available in the Apple Mac App Store. I am rooting for you and for Libre to continue to open these old documents in a smooth and stable way. I am no fan of Microsoft but is the word processor I know best. Shame on them for not producing a version of Word that could open documents saved in all its previous versions, and good for you for what Libre can do in this regard. I look forward to hearing from you. Sincerely John Mallon +1-405-819-7521 [email protected] <mailto:[email protected]>
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