Hello, We use PGP based email encryption using the gateway and the customer uses tobit david as their mail server with S/MIME. Our public key is installed on their mail system.
When they reply to one of our emails we get it S/MIME encrypted, with their certificate attached. Email that aren't a reply to one of ours work fine. The following is in djigzo.log (Personal information redacted): 25 Jul 2016 09:35:00 | INFO incoming; MailID: 9ccd7fb6-05db-4fe9-a683-50102d194a64; Recipients: [[email protected]]; Originator: [email protected]; Sender: [email protected]; Remote address: 1.2.3.4; Subject: Redacted; Message-ID: <[email protected]>; (mitm.application.djigzo.james.mailets.Log) [Spool Thread #2] 25 Jul 2016 09:35:00 | INFO Subject filter is disabled for the sender; MailID: 9ccd7fb6-05db-4fe9-a683-50102d194a64; Recipients: [[email protected]] (mitm.application.djigzo.james.mailets.Default) [Spool Thread #2] 25 Jul 2016 09:35:00 | INFO To internal recipient(s); MailID: 9ccd7fb6-05db-4fe9-a683-50102d194a64; Recipients: [[email protected]] (mitm.application.djigzo.james.mailets.Default) [Spool Thread #2] 25 Jul 2016 09:35:00 | WARN S/MIME decryption key not found; MailID: 9ccd7fb6-05db-4fe9-a683-50102d194a64; Message: A suitable decryption key could not be found. CMS Recipients: Redacted (mitm.common.security.smime.handler.SMIMEHandler) [Spool Thread #2] 25 Jul 2016 09:35:00 | INFO Message handling is finished. Sending to final recipient(s); MailID: 9ccd7fb6-05db-4fe9-a683-50102d194a64; Recipients: [[email protected]]; Originator: [email protected]; Sender: [email protected]; Remote address: 1.2.3.4; Subject: Redacted; Message-ID: <[email protected]>; (mitm.application.djigzo.james.mailets.Log) [Spool Thread #0] Is there anything we can do on our side to fix this? Regards, mots
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