Tim:
> > Person comes along with my THIS won't do THAT.  You spend some time
> > diagnosing, then downloading a few months worth of updates that they
> > never did (which is always a slow thing, no matter how fast your
> > internet is).  Reboot.  More downloads...  Reboot.  It's often all that
> > was needed doing.  It's regularly 1-2 hours.

Michael Hennebry:
> Just out of curiosity, how often did you discover
> that the THIS was not supposed to do THAT?

With hardware, a lot.  I know someone who continually buys things
without any sanity checking.  He thinks it looks like it might do what
he wants, but finds out can't actually connect with the other things he
wants it to.  Occasionally it's just that he's not doing it right, but
it's nearly always a "what made you think it could do THAT?"

With software, I've just about always dealt with the "THIS did THAT for
the last several months, now it doesn't" and there's often been some
security update that fixed the other half of what they're working with.
Occasionally it's been a new procedure, but it's nearly always just
doing the software updates that they never do.

I do understand the "don't update" mentality.  More by luck than
expertise they've gotten something to work, and they don't want to risk
changing anything.  But the decision gets taken away from them when
they're interacting with other things over the net.

Next biggest issue is logons.  Which password for which service?  No,
don't use the same one everywhere.  You've suffered the consequences of
doing that before, why haven't you learnt?  Choose something that you
can actually type correct, but nobody else will guess.  Don't give XYZ
your Gmail password when it asks you to log-on with an email address
and password.  Argh.....

-- 
 
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