On Mon, Jan 12, 2026 at 7:18 AM Mike Wohlgemuth via users < [email protected]> wrote:
> I have a new HP Omen 16L (SKU #A9UM5AV in case that matters). It was > originally a Christmas gift for my son, but it was a lemon from the > start. Windows started crashing and any updates we tried to apply made > the situation worse. Eventually Windows repair wouldn't even start. > Windows repair USB also failed. The HP tool to reset to factory default > would fail. All the hardware diagnostics passed. Eventually I got a > different machine for my son, and tried to return it. The vendor > refunded me, but didn't want it back. So I took it in to an HP warranty > center and they reset it to factory defaults and it seemed to work fine > (not sure what magic they had for that because the publicly available > tool did not work at all). This is all just background since I would > not be surprised if there was some sort of subtle underlying hardware > issue. > The first thing I would do is put Memtest86+ on a USB stick and let it run for 24 hours to check the memory. I haven't checked the latest version but you will likely have to disable secure boot temporarily to do it. Thanks, Richard
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