On 05/14/13 09:41, William Mattison wrote:
> Good morning,
>
>> From: William Mattison <wcmatti...@yahoo.com>
>> To: users@lists.fedoraproject.org
>> Cc:
>> Sent: Monday, March 25, 2013 11:33 AM
>> Subject: no printout, but no other hint of error. F18.
>>
>> Hi,
>>
>> When I try to print anything out, I get no printout. Even a test page does
>> not
>> come out. But no indication of trouble shows up on the monitor, and no
>> indication of trouble on the printer's display. I did download and install
>> the driver. cups gives no hint of trouble that I recognize. If I restart
>> the
>> system and boot up with Windows 7 home, I do get printouts.
>>
>> The printer is a Xerox WorkCentre 6015ni, I'm using Fedora-18, 64-bit, and
>> the printer is connected to the system via usb bus. This is a stand-alone
>> home
>> desktop.
>>
>> I'm neither trained nor experienced in sys. admin. I've exhausted the
>> help I can get from the printer's manual (media and web site). Any help
>> you
>> can give will be appreciated.
>>
>> Bill.
>
> Some time ago, I put this aside because Xerox said it would work the
> problem. Xerox has since refused to work it. Xerox does support this
> device on Redhat Enterprise systems, but will not support it on Fedora
> systems. A Xerox user-support back-line engineer was able to reproduce the
> problem on a Fedora-18 system (hardware unknown). Xerox engineers were not
> able to reproduce the problem on a 32 bit Enterprise system. I now need to
> revive this issue here.
>
> I don't know how printing works ("under the hood"); and I do not know the
> jargon involved. So let's please take this one easy step at a time. My
> first question:Â Once the Xerox driver (an RPM) for the device is
> downloaded, and RPM and cups have done what they do, what files (names)
> should be where (paths) with what ownership and what permissions? This
> information will let me check that the download and install worked
> correctly. I did the download and install as the root user.
>
> thanks,
> Bill.
>
Do you see any errors in /var/log/messages pertaining to cups? Does "lpstat
-t" show the printer and is it enabled?
Kevin
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