That¹s funny, I work at smartRG and have a 505 right here on my desk. When
it does a refresh GenieACS gets all the parameters on the device by
default, and the mac/serial number shows up straight away. Have you
changed parameters.json in genieacs/config?

Attached is a screenshot of my two devices. One¹s a 505n and the other is
an 350NE

-- 
Manny Veloso

Sr. Solutions Engineer
Smartrg.com




On 1/6/15, 11:56 PM, "Zaid Abdulla" <[email protected]> wrote:

>On Tue, Jan 6, 2015, at 02:11 AM, Jim Maclean wrote:
>> Hi there, has anyone had experience with the above modem?  While I'm
>> fairly new to linux and GenieACS i was able to install it and get it
>> working - mostly - with the above modem as a test Device.  However, I'm
>> not getting the mac or the PPPoE info (installed via wiki tutorial).
>> Does anyone have any thoughts or insight that could point me in the
>> right direction with these issues?
>
>I'm not familiar with that device. All parameters should appear in the
>device page (under the parameter search box) unless there's a problem
>with GetParameterNames or GetParameterValues methods. If tasks are being
>executed and there's no fault, then you should check that with the
>device vendor.
>
>Zaid
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