On Thu, Aug 02, 2018 at 10:59:11AM -0700, Zaid Abdulla wrote: > Look for timeout errors in logs. Otherwise check the debug log and make > sure the command key in the Download and TransferComplete requests > match.
2018-08-06T07:43:30.407Z [INFO] 127.0.0.1 VR101841: ACS request; acsRequestId="1650e30e5e00000" acsRequestName="Download" acsRequestCommandKey="1650e30e5e00000" 2018-08-06T07:43:30.535Z [INFO] 127.0.0.1 VR101841: ACS request; acsRequestId="1650e30e5e00100" acsRequestName="Download" acsRequestCommandKey="1650e30e5e00100" 2018-08-06T07:43:48.944Z [INFO] 127.0.0.1 VR101841: Inform; cpeRequestId="1" informEvent="2 PERIODIC,7 TRANSFER COMPLETE,M Download,M Download" informRetryCount=0 2018-08-06T07:43:49.064Z [INFO] 127.0.0.1 VR101841: CPE request; cpeRequestId="2" cpeRequestName="TransferComplete" cpeRequestCommandKey="1650e30e5e00000" 2018-08-06T07:43:49.065Z [WARN] 127.0.0.1 VR101841: Unrecognized command key; cpeRequestId="2" cpeRequestName="TransferComplete" cpeRequestCommandKey="1650e30e5e00000" 2018-08-06T07:43:49.181Z [INFO] 127.0.0.1 VR101841: CPE request; cpeRequestId="3" cpeRequestName="TransferComplete" cpeRequestCommandKey="1650e30e5e00100" 2018-08-06T07:43:49.181Z [WARN] 127.0.0.1 VR101841: Unrecognized command key; cpeRequestId="3" cpeRequestName="TransferComplete" cpeRequestCommandKey="1650e30e5e00100" 2018-08-06T07:43:49.296Z [INFO] 127.0.0.1 VR101841: CPE request; cpeRequestId="4" cpeRequestName="GetRPCMethods" 2018-08-06T07:43:49.418Z [INFO] 127.0.0.1 VR101841: ACS request; acsRequestId="1650e312ec70000" acsRequestName="Download" acsRequestCommandKey="1650e312ec70000" 2018-08-06T07:43:49.544Z [INFO] 127.0.0.1 VR101841: ACS request; acsRequestId="1650e312ec70100" acsRequestName="Download" acsRequestCommandKey="1650e312ec70100" If you look at the log, you see that the command keys in the ACS and CPE requests match (1650e30e5e00000 and 1650e30e5e00100). So it's purely a timing issue? The client should wait longer before sending the TransferComplete requests? How long should it wait? Or how can this be patched in GenieACS? Greetings, Oliver _______________________________________________ Users mailing list [email protected] http://lists.genieacs.com/mailman/listinfo/users
