I have several devices that for whatever reason, do not report a serial number. When I attempt to connect these devices to my genieacs instance, it is unsuccessful. The same model devices from the same manufacturer that do show serial numbers connect just fine. Is there a way to tell genieacs to ignore serial numbers if it cant see them and import the device anyhow? I am working with the vendor on the serial number issue, but not getting very far and I need these devices to be visible.
Thank you.
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