Paul Mason wrote: > To be honest, whilst it might be a step up for non-subscribers it > would be a step down for our existing customers, and it wouldn't give > me all the tools to manage my issues that I have now. A mailing list > as you describe would need something else, something to assign, track > and manage issues, built on top of it. I guess what I'm trying to say > is that mailing lists are great for communication but what's really > needed is something that allows you to manage workflow.
As much as that is valid for ingres' internal usage, it is also valid for the community at large. If any external contributions and support are to be allowed, access to a public tracker that is *also* used by ingres development teams should be considered a requirement - not an afterthought. > Also, there's an issue of privacy/confidentiality. Many customers > don't want the kinds of details that can go in a support issue made > public. Clearly no-one can object to that. But it seems to me there's no obstacle to using two separate systems: one public bugtracker that documents code development, and one private tracker that documents support issues. >> From what I've seen of it, the new system that's being worked on to > replace the existing open source forums etc - would be able to do what > you want. I can't really say more than that but it is coming and not > that far off. Let me rephrase; any new system that is launched is bound to fail unless it tracks and documents ingres' development. Apart from the knowledge transfer it entails, few things are more engaging than watching the lead developers bicker about the directions and details of the project. Not only will it give prospective and peripheral members of the community insight into the process as such, but it will proof beyond doubt the dynamic and long-term viability of the project. kind regards, -- ________________________________________________________________ Paul Stevens paul at nfg.nl NET FACILITIES GROUP GPG/PGP: 1024D/11F8CD31 The Netherlands________________________________http://www.nfg.nl _______________________________________________ Users mailing list [email protected] http://lists.ingres.com/mailman/listinfo/users
