On 2019-04-09 03:12, Diego wrote:
[...]
Currently, the "create filter" option appears for my users, they
create the filters based on their values, but when the email arrives
it is not redirected to the folder in question.
Example: We have a filter created for the following purpose: When you
receive an email from [email protected], move to the Gmail folder.
The email is entering the inbox directly, instead of going to the box
named Gmail. (existing box created through the Roundcube interface
itself).
How can I solve this problem?
[...]
Have you checked whether sieve is actually configured and enabled at the
IMAP server (dovecot?).
Roundcube can only read and write the filters (files), but they won't be
used at all unless the server is configured accordingly.
Good luck.
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