THANK YOU for a most helpful and near instantaneous reply.

My own experience of building an email server is zero - as must already be
evident
tho' I'm quite at home on client system software

Your suspicions match my own in terms of probable causes,
but I haven't yet declared "user error" as my conclusion
My post was groping around for logging evidence to support the case.

So far I have only seen good quality screenshots of the issue
Your post clarifies my next steps when I get on the user's RoundCube system

It's unlikely we'll need server access permissions and logging,
but if we do, I now have a clue how to proceed.

Thank You again for your help

spilly80

On Tue, 27 Jan 2026 at 05:42, rc--- via Users <[email protected]>
wrote:

> On 2026-01-26 06:46, Graham Spillman via Users wrote:
> [chop]
> > ... ATTACHMENTS GO MISSING, on arrival into all Inboxes
> <SNIP>
>
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