Hello Houman,

Please provide all information listed on the HelpRequests page and RADIUS logs.

Kind regards

Noel

Am 28.04.19 um 17:01 schrieb Houman:
> Hello guys,
>
> Around three days ago, I received multiple reports from my users (all from 
> UAE) that the VPN isn't working.
>
> Looking at the logs I can see that some users are getting this error shown in 
> StrongSwan:
>
> Apr 27 08:02:42 gb-lon-1 ipsec[795]: 14[IKE] RADIUS authentication of 
> '5697324e-xxx-9273-0e0f3d1cbb28' failed
> Apr 27 08:02:42 gb-lon-1 ipsec[795]: 14[IKE] EAP method EAP_MSCHAPV2 failed 
> for peer VPN
>
> I can connect to it without any trouble from London.  Could the VPN IP have 
> been blocked in UAE?  Or has a recent security update in Ubuntu 18.04 caused 
> a side effect?  Trying to think of any reason why this could happen out of 
> the blue. 
>
> Many Thanks,
> Houman

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