Jim, Once again thank for your mail, for your advises and for your suggestions. You will see that I wrote to the list about to reversed brackets. i hope someone would help me. I am afraid filing bug report to OO is not very fruitful, unfortunately. I understand your explanations regarding the $100 fee to be aloud to assist NO. Well, they have got a strange way to exist, but they know better than me what they are doing. NO will be my last choice. I will try your suggestions about reanimating NO, and I'll see the outcomes.
I do hope OO would wake up and fix the bug. Best to you Rik On 8 Jan 2013, at 20:45, James Plante <jimpla...@me.com> wrote: > Rik, > OpenOffice is not NeoOffice, so there's little any of the developers here can > do for you. Patrick has changed a lot of the OOo code, and at this point just > about all of Neo 3.3.3 runs in Apple-native Cocoa. The only part that still > runs under Java is the Base (database) module. Neo is "based" on a build of > OpenOffice, and much of the core OOo code operates it. But it is an entirely > different program from a user-interface standpoint. > > There are only two developers of Neo, the principal one being Patrick Luby. > He was overwhelmed with maintenance requests, so he did the only thing he > could do and still keep Neo a viable program: He charges for technical > support at $100/year. > > I cannot myself decipher your crash log. But I can confirm that Neo 3.3.3 > works just fine on my 3.4 GHz Intel Core i7 iMac. If 3.3.3 crashed the first > time you tried to open it, then you may have got yourself a bad download. Try > downloading it again (The $10 fee you paid will cover it, and will allow you > to d/l patches throughout the year without further charge.) Further, you can > read through the Trinity website https://trinity.neooffice.org/ and see > whether others may be having similar problems. > > If Neo is mission-critical to you, then you might want to give consideration > to the $100 annual support fee. With that fee paid, when you file a crash > report with Patrick, you may get a fix posted the same day. My best record is > 90 minutes from complaint to resolution. Try that with Microsoft, or even > AOO. Won't happen. Of course, the resolution time will vary with the type of > complaint and how hard Patrick has to dig to resolve it. > > Try a new d/l and see if that doesn't resolve your problem. If you have prior > versions of OOo on your machine, remove the preferences (move the folder and > rename it) and restart Neo. Also disable any haxies you may have running, and > re-activate them gradually to see if one of them may be causing the crash. > > You may e-mail me direct at jimplante (at) me (dot) com if you want to > discuss it, but I warn you in advance that I'm not any good at deciphering > crash logs. And at present, I do not have a maintenance account with Patrick. > (Don't need it; everything works fine.) > > Regards, > Jim Plante > > On Jan 8, 2013, at 11:57 AM, riklar <rik...@gmail.com> wrote: > >> Hello, >> >> I am new to the the list so if I am doing something wrong, please, be >> patient with me. >> I could not find a way to report a crash report to the Neo Office people. >> So, I am trying my luck here. >> I have paid for the last NO 3.3.3 version $10. They ask me another $100 to >> be aloud to report them a crash report in a software i have paid for. >> A strange logic to which I do not understand, but it is possible I an wrong. >> Here is the crash report, to which I understand nothing in its content, but >> which i hope will serve to fix my software, which i need badly. >> Here is the files: > <crash_log.txt> >> >> >> Hoping to be helped in one way or another and thanking for it in advance >> >> Rik > > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: users-unsubscr...@openoffice.apache.org > For additional commands, e-mail: users-h...@openoffice.apache.org
