On 11/21/2014 10:21 AM, Dennis E. Hamilton wrote:
Recently, this contribution was being celebrated on the ASF Community dev list. I
think it is very useful to keep in mind when supporting users:
<http://www.apache.org/foundation/policies/conduct.html>.
I find Rory's approach to be entirely within the spirit and I commend his
gentility for emulation by others who want to support and encourage the users
of Apache OpenOffice.
- Dennis
I agree, Dennis, but I think that foreign language speakers should also
be directed to the list in his own language (if one exists) because
there are bound to be few speakers of that language on an
English-speaking list such as this. I, for example, do not speak
French, but would not hesitate to help someone in a language I do
speak... if, of course, I know the solution. On a list in the poster's
own language, one is always more likely to find an answer to their problem.
Of course, it should not be done in such a rude manner as was witnessed
in this case.
Dale
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