Dear Sir/Madam

I have attempted to download Open Office for my iMac with OS X version 10.11.1, 
Al Capitan but all that happens is that I get a virtual hard drive on my 
desktop and nothing in the applications folder, which is where I would expect 
it to be after downloading. I am new to Apple, I also have a head injury which 
makes things harder to understand. A friend who uses Open Office regularly 
though his own business is totally baffled by this and suggested that after an 
hour of trying to download it, I get in touch with you to ask your opinion 
please. Thank you. 

Kindest Regards

Paul Smith 
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