On Sun, Jan 17, 2016 at 11:02 PM, Joe Smith <[email protected]> wrote:
> MY NAME IS JOE SMITH, I HAVE A NEW COMPUTER, IN MY OLD COMPUTER I WAS > USING A FREE OPEN OFFICE FOR YEARS, IT HAS ALL MY COCUMENTS IN IT…USER > NAME WAS [email protected] ( not .com)…I tried to access my account > and says there is no ID or pass word like I use, I tried you trick letter > code and couldn’t make it work, can you help me, I’m using this google > account because that’s what my mail is set up for right now, I do still > have the outlook account [email protected] that you can use if you > want… > Hello Joe. Do you still pay a monthly service bill to Charter Cable? If yes then your [email protected] account should still be available and you can contact Charter technical support for assistance accessing the account. If you no longer pay a monthly bill to Charter then Charter will have disabled that email account. Apparently you used Outlook to send/receive email via the Charter account. A common way for Outlook to be set up would be for your email messages to be copied into Outlook and saved in its data file. If Outlook was set up that way then all your emails would still be available in Outlook. However Outlook will not received any new email from or send any email via the [email protected] account if the Charter account has been closed. Presuming Outlook was set up to keep a copy of the emails on your computer that "profile" as its called can be modified to also include this GMail account you're using now. That way you can send and receive emails to/from this GMail account while also having the history of the emails from the charter.net account available. So... are you still paying a monthly service bill to Charter? - If yes contact Charter about access to your email - If no the charter.net account does not exist anymore and the copies of email in Outlook are your archive For additional assistance setting up Outlook so the charter.net archive and this GMail account are both displayed when Outlook is opened (both accounts in the same profile) refer to the Microsoft support forums.
