From: Haim Giloh <[email protected]>
I am not a computer expert;
English is not my mother language.
Computer OS: Windows 10.
Present AOO version: 4.7.1
Writing, editing, saving and opening of saved files with AOO has become
impossible.
Details:
1. On opening AOO,
a. Most times, *NOT* the first AOO window, *‘Open Office 4’ * is displayed
*,* but the second one, *OpenOffice Document Recovery’*.
b. Sometimes the ‘Open Office 4’ window is displayed correctly. On
the following
page, where choosing an option for writing, after 20-30 sec, AOO switches
suddenly to the second window.
Hence, writing and saving a file became impossible.
2. The second window, *‘OpenOffice Document Recovery’* :
On the first row, a statement appears: “Due to an unexpected error, AOO
crashed. all the files you are working on will be saved”, etc.
3. The *‘Start recovery’* window
On clicking *OK*:
a. If recovery was successful, clicking *‘Next’, *returns correctly the
empty page for writing. However, it switches automatically back to the
second window, as described in section 1b. above.
Hence, a vicious cycle is created.
b. If recovery failed, clicking *‘Next’* returns a new window that states:
“void_this call framework::AutoRecovery: implts_ collectActiveViewNames
(structframework:: Autorecovery:TDocumentInfo&) need at document, at the
very least".
The consequence of the impaired functioning:
writing, saving and opening of files stored on the computer is impossible.
Trial to solve the problem:
Unsubscription and reinstalling AOO. It did not solve the problem.
Please instruct me or help me otherwise to get AOO working correctly again.
Sincerely,
Haim Giloh
