I have 3 text files on my Open office programme. When I tried to open them recently I got a message 'Access Denied' also 'You do not have permission to access this file'. I am an elderly man. I struggle to understand the website jargon. so I need a human being to intervene. I tried to copy the programmes and reopen in another desktop folder but those copies also reported 'access denied'. Please advise. Not by phone. My phone is temporarily out of order too (!!) awaiting action by BT And i do not have a mobile. Could you please advise me? best bob jones from R.A.Jones 24 Wordsworth Avenue Worcester WR3 8DN tel 01905 455825 wordsw...@yahoo.co.uk