On Sunday 06 February 2005 08:12, Hylton Conacher (ZR1HPC) wrote:
> So as an example and to re-iterate my point:
> 1) An unsubbed user has a OOo problem and poses a question on the OOo
> website.
> 2) Their message is forwarded through to the [users] list and a message
> informing them that they are not subscribed is also sent to them,
> telling them that they are not subscribed and will therefore most likely
> miss the responses unless they Google for them in the archive using
> 'site:lists.suse.com <your email address>'.
> 3) A subbed users member then replies to the [users] query but does not
> see/know that the unsubbed user was indeed unsubbed, and therefore only
> replies to [users].
> 4) A moderator then sees that the query was raised by an unsubbed member
> and therefore forwards the answer to them and the [users] list.
>
> Step 3 + 4 result in a duplicate copy of the same answer on the [users]
> list, Why? Rather just enter the unsubbed users' email in the To: field
> and leave [users] out of receiving the same email again as they have
> already seen it.
Or why not make sure that everyone replies with CC:ing the unsubscribed
users ? This is less work for everyone. Especially the already overworked
moderators.
--
CPH : openoffice.org contributor
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