Gene Heskett wrote:
On Monday 14 March 2005 02:00, Naomi Kramer wrote:
Gene...
Huh?
Am I understanding your complaint correctly - that you need to create an account on the openoffice.org site, and login under that account name, before filing a bug? It seems fair enough to me - maybe I'm missing something though?
- Naomi
PS. Most of the people on this Users list are NOT programmers - they're simply users of the software.
I got the impression from the wording of the 'open an account' page that I was expected to be a developer. I am not. I look at myself more as the canary in the coal mine, trying to alert folks to a problem. If, in Suns infinite wisdom, they don't want to see bug reports, then they've successfully made their point.
I personally would like to see it succeed, by either name, blowing M$Office out of both the enterprise and at home just because I'm not an M$ fan. But IMO, blocking the common user from filing a bug report is not in your best interests in the long run. If thats not how I was supposed to interpret that, then please feel free to correct me, and I'l go register (I thought I did that when it was installed and I chose the register now option because I'm on DSL) and file a proper bug report.
[...]
Hello, Gene --
I don't know if anyone's mentioned this to you yet, and even if they have, I believe it's worth mentioning again --
One of the reasons for asking people to register with the site (which is not the same as registering OOo, which is basically for marketing/statistical purposes and does not involve personal information) is to make sure there is further contact information available in the event it's needed to help verify and correct the problem.
When you file a bug report, you are copied on all activity on that issue as the original reporter. Should further information be required, requiring registration helps insure that the reporter will actually be made aware that more information or clarification is needed.
Nothing is done with an issue until it can be verified and reproduced -- and many issues languish or are closed because they cannot be reproduced and needed information is not forthcoming.
All of the triage work is done by volunteers, also, so it would be nice if you would keep that in mind in the event you find you have the time, patience and resources to file an issue about your problem.
Tam
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