Terry Plowman wrote:
Maybe if the producers would have a real customer support system, people
would not get so frustrated and "shout". Incidentally, she may not be
"shouting". She may be working and habitually use all caps when typing
information into the computer. I used to have a job where I never used
lower case text, so my system was always set on all caps, and when I would
send an email, I often forgot to take the caps off. Treating someone like
they are wrong or unnecessarily offensive because they are frustrated with a
product or procedure that doesn't appear to be working is rather asinine.
OpenOffice.org is open source software that's produced and distributed
for free. How much support do you think that pays for? It is supported
by the user community, that is us. We are simply unpaid volunteers who
try to help other users. If you want support, you can pay from it,
either by buying StarOffice, the commercial version of OpenOffice.org or
paying someone for support.
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