Mark and Jean wrote:
Occasionally we lose our internet connection to OpenOffice.org3 after saving or closing a document. Connections to other internet sites are still connected or OK.
This has been going on for several months. Basically we create a document, save it, it saves, close it, but cannot reopen that document or any other document until we close our desktop and reopen it again.
When we close our desktop we generally get a dialog box error such as: "End Program - DDE Server Window....This Program not Responding End or Cancel".
Then a dialog box for Openoffice and the document we were working on are briefly display and disapear prior to the session closing out.
It seems that this is more prevelant after having the document open for awhile i.e. 15min. or more. Usually very intermittent.
We just whent through having our IP service by Comcast throughly gone over and modem replaced thinking this was the cause.
I have the most upto date version of OpenOffice (free through your site) and Internet Explorer.
This is very frustrating!
Any suggestions???
Sincerely,
Mark
The name of the software is OpenOffice.org, and the name of the website
is the same, but OOo is installed on your computer and run from there
with no connection to the website (except when it is initialized, if you
have enabled automatic checking for updates -- I usually don't, the
updates are optional and pretty far apart, and creating the connection
to check for them can seriously slow down initialization of OOo). And I
don't understand quite what you mean by closing your desktop -- I'm
guessing you mean doing a restart. What I suspect is actually happening
is that OOo is crashing and leaving a process active; this both keeps
you from opening any OOo documents, and leaves a non-responsive instance
of OOo running. I've noticed that on my system (Windows VistaHP with OOo
3.1.1), file handling operations seem to be the most likely to lead to
crashes -- and if you haven't changed your settings, there is an attempt
every 15 minutes to save recovery information for your file.
If I'm right, and you're on a Windows system, I can't help about the
crashes (maybe somebody else can provide some insight here), but when
OOo disappears without warning, the quickest way to get back in business
is generally to start the Task Manager (via Ctrl-Alt-Del) and end any
process called soffice.bin (which will also end any associated
soffice.exe processes). You should then be able to bring OOo up again,
and it will probably show a recovery dialog.
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