The most likely cause here is that there is an old soffice.bin process "running" on his (presumably)
Windows system. A restart should allow the files to open normally, or he can use the Task Manager
(whatever that is in French) to stop any soffice.bin process that shows as active. That will also
stop any associated soffice.exe processes. Reinstalling should not be needed. Would you copy him,
please? I don't have his address handy. Thanks!
This problem sometimes occurs when something goes wrong that causes OOo not to
end normally.
On 3/9/2011 10:44 AM, john d. herron wrote:
Ceci est une liste pour usagers de langue anglaise.
Pour avoir de l'aide en français, tu trouves le forum sur _fr.openoffice.org_
Marcel says he has been using OO for more than one year.
For three days ago he's been unable to open anything, and when he tries to re-install he gets a
message
"/impossible, please close OpenOffice and make sure that..."/ etc.
He's a layman and not proficient in tech lingo. Requests help in recovering
the functionality of OO.
Thanks even now.
On 03/04/2011 04:55 PM, Maurice Mercier wrote:
Bonjour ,je suis utilisateur de OpenOffice Org depuis plus d'un an,très utile pour ouvrir ;pièces
jointes,diaporama, documents etc...
Depuis trois jours,je ne peux plus rien ouvrir,et quand j'essaye de réinstaller,j'ai le
message :"impossible ,veuillez fermer Open Office et vous assurer "etc......j'ai tout
essayer...mais je suis "profane" et sans vocabulaire technique. pouvez vous m'aider à retrouver
la fonctionnalité de OpenOffice ?
Merci d'avance. S.Mercier
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