On Sat September 24 2005 17:46, Dale Erwin wrote:
> I started to say something right away, but decided to let
> this run to see what the consensus of opinion might be.
> The original offer of commercial support which started this
> thread did not help the person requesting help at all.  It
> was from a person who is not subscribed to the list (evidenced
> by the [moderated] int he subject line), and he neglected
> to include the poster in the TO or CC field.

Do not forget that a email from an unsubscribed user will *sometimes* have 
"moderated" in the subject line. However by convention and good netiquette a 
followup email should not change the subject line, unless it is on a 
completely different subtopic. 

And yes, when replying to an unsubscribed user ( i.e. always to an OP with an 
email subject beginning with "[moderated]", or even better, to all emails 
with the field "Delivered-to:" containing the value "moderator"), you should 
always CC the original poster.

-- 
CPH : openoffice.org contributor

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