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We are looking for an inexpensive way to have a master database, operating in the background during our regular office hours; from which we can search on a last name (or phone number) when a phone call comes in. If we already have a record for the calling party, display their record in an easy to read form i.e. name, address, phone, E-mail, etc. along witha list of the trips that customer has taken over the past years and has already reserved in the future.

You do not comment on what a Master Database is, but if you are looking for a multi-user solution, you need to know that like MS Access, if you create your data and store it in a Base document, then everything is stored in this single document. I am guessing that this means that you will not have the best multi-user support.

You can, however, install something like MySQL or PostGRE as your main database and then access this using Base. (Note that both of these are industrial strength proven systems, but they are not as easy to use as a native Base document).

With OOo, you can choose to save the data in the Base document itself, or in an external database system an then simply attach to it. You then can use the nice Forms and such in OpenOffice.org to perform your access.

*Questions:* --Is open office BASE capable of being programmed to do these things?

You can access BASE using Basic, Java, C++, Python, etc...

--Are there enough Help Screens/Wizards/other instructional aides that someone who has been preparing databases and spreadsheets for the past 20 years can successfully prepare such a system?

Some will be easy, some not.

--Can the master db reside in a shared folder on a MS Home LAN hardwired between our two office computers running Windows XP; and be updated from either machine? Can the db and associated routines, be easily up/down loaded to/from the laptop for those infrequent times when we shut down the office, hit the road in our R-V, and by means of a cell phone, voice mail, and E-mail, continue to accept calls and take reservations, even though we are away from our office?

Certainly, if everything is stored in a single document then you can move things around as you desire. THis would be more difficult using something like MySQL, but I am not a database person so i could be wrong. You could certainly write some scripts to synchronize the data back and forth but I have not used this.

Finally, can a routine be written which will prompt a 'data back-up' on a regular basis?

Most people write a simply SQL statement to dump the contents to disk.

If the answer to these questions are YES, then we are ready to change to BASE. And do you have any kind of customer support for when we get stuck trying to format the reports, and the input screens, and the links between the multiple sub-db and the master db?

If you want guaranteed support, then you probably want to purchase StarOffice. It is essentially the same product, but.... Sun adds in some extras that do not come with OpenOffice.org. In some respects, you can therefore argue that StarOffice is actually the better product. One of the things that you can get with StarOffice, is support from Sun.


--
Andrew Pitonyak
My Macro Document: http://www.pitonyak.org/AndrewMacro.sxw
My Book: http://www.hentzenwerke.com/catalog/oome.htm
Info:  http://www.pitonyak.org/oo.php
See Also: http://documentation.openoffice.org/HOW_TO/index.html


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