CPHennessy wrote:
On Wed November 16 2005 01:08, + Bryan R. Stoudt wrote:
[ MODERATED ] ***********************
Hi everyone,
I wrote once before, and appreciate the response I got, but I'm still
having trouble w/ OOo 2.0. Two things are happening: first, sometimes
OO just crashes, it shuts down, then restarts w/ the recovery agent.
All the files are saved / recovered. The other thing is that sometimes
OO crashes and my entire computer restarts. Again, everything is
recovered, but it's very annoying and data is sometimes lost.
I have tried using XP Home's restore points to take the system back to
an earlier point (though I've only had the computer a month or so), but
that doesn't seem to help. I followed the suggestion of one respondent
from the list to uninstall the program, including the directories (I
used add / remove programs, and deleted the directory in "program files"
using explorer), and then reinstalling, but that didn't help either.
I've also tried using msconfig to boot the computer using "normal"
startup settings (rather than the "selected" startup). Again, no success.
At this point, I'm not sure what to do, or exactly how to troubleshoot
the problem. I really rely on the program, so any help you could give
me would be very much appreciated!
You may have a problem with your motherboard or maybe you have bad memory.
Try to download and use memtest to verify that your RAM is Ok.
Please reply to [email protected] only
I did finally get memtest to run, and no errors were reported. Are
there other tests I should run to check the motherboard?
Also, it may be worth mentioning that the only time the computer crashes
is when OOo is running. No other app causes the computer to crash.
Finally, I have used the repair feature, but that has not helped
either. I still hope that this can work out, as I much prefer OOo to Word.
Thanks again,
Bryan
