On 3/9/06, Max Haltermann <[EMAIL PROTECTED]> wrote: > > > Why would you need a help desk, when you can ask > [email protected] ? >
The same reason peopl need a help desk where there's the Microsoft Knowledge Base http://support.microsoft.com/default.aspx?scid=fh;en-us;KBHOWTO And the dozens or hundreds of Microsoft forums out there. Some people don't know how to use forums or knowledge bases or users list. Sometimes you have questions that volunteer users don't know the answers to. Sometimes its easier to call someone, especially if that person is trained in helping people with tech questions. If people took the time to find the answers for themselvs - teachers, psychologists, lawyers, consultants, and a lot of other people would be out of a job. Providing quick access to publically available information is a very profitable and very useful business. -- - Chad Smith http://www.gimpshop.net/ http://www.whatisopenoffice.org/ Because everyone loves free software! http://www.chadwsmith.com/ Because, admit it, you've got nothing better to do right now...
