You know, I live now for 40 1/2 years in the English speaking world, and I
ONLY speak English when at home. I do think that I have mastered the
language, even technical language, fairly well. As a matter of fact, there
are technical terms that I do not know in my native language, since I never
learned them or ran into them when young. But, you know, "Issue Tracking
Query" still gives me a bit of the creeps to this very day...

P.S. Hold your horses, I do know what it means, or I certainly will find
out... And, amazingly enough, when counting in my head, I still do this in
the first language. Most second language speakers seem to do that.
Scientific papers have been written about it.


"Ross Johnson" <[EMAIL PROTECTED]> wrote in message
news:[EMAIL PROTECTED]
: On Sat, 2006-03-18 at 20:44 +0100, Henrik Sundberg wrote:
: > 2006/3/18, Rod Engelsman <[EMAIL PROTECTED]>:
: > > You're on! Here's my constructive criticism for IZ:
: > >
: > > 1. I used to know how to get to it, but since the site has been
: > > redesigned it takes me far too long to find it. The layout and
: > > navigation of the site is really poor.
: > >
: > > Suggestion: Have a link to IZ from the Home page. Maybe under a
section
: > > entitled "Get Involved". Test the design with "people from the
street".
: > > That's what professional web site designers do.
: >
: > I'm surprised that pressing "New User & General Info" is considered
: > unintuitive. "Report a Bug" on the next screen can not be
: > misunderstood in my opinion.
:
: Remember ... by this time the user is probably frustrated, impatient,
: desperate, or exhausted, and is looking for something familiar,
: reassuring, and close to hand.
:
: For any application web site, the path I look for if I have a problem,
: is "Support" -> "Knowledge Base/Known Problems" -> "Query/Report an
: issue". The closest I can see to this is "Support" -> "User FAQ" ->
: "Issue Tracking Query". Not too bad, but there is too much undergrowth
: along the path, and it's too easy to miss it.


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