I really do not think that sarcasm is necessarily needed. This issue is rife with problems.
On one hand you have the busy real world users of the product. They know what they are doing. The do their reports and go on to something else. They know what system they are using, they know how to troubleshoot programs and they will read the instructions and manuals first before reporting a bug. On the other hand, you have the first time users, the casual users, the impatient "I know everything" users. These will be the ones that cause problems. How many times does the forum receive the message "Open Office changed all of my files into Open Office files and they will not open with Microsoft Office"? A lot of casual users either cannot find the instructions and manuals or they will not bother reading them. These will be as likely to report a bug as to email the forum. Please, I do not mean to denigrate anyone, just giving an opinion. Just this week I had someone tell me that "I will not get a virus on my computer from downloading. I bought a version of Kazaa that will keep me from getting a virus". When asked, they paid $30/yr to "keep from getting a virus" while downloading. Roxann Milby Wing B Office Admin --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
