Harold
I thought that I was supposed to download the MD5 calulator program. I am
still unsure where that is downloaded from. I understood that when I had
downloaded this it would establish whether my download was the correct one
or not.

Regards

Bill

---------- Forwarded message ----------
From: Harold Fuchs <[EMAIL PROTECTED]>
Date: Dec 11, 2006 7:21 PM
Subject: Re: [users] Install/Uninstall problem
To: [email protected]
Cc: [EMAIL PROTECTED]

Top post.

William,

Sorry but I am really confused by your message. I gave you three links:

1. The first is http://download.openoffice.org/2.0.4/md5sums.html
This gives the correct MD5 sum for a longish list of different files, which
it names. You need to identify the name of the file you downloaded and,
after running the MD5 calulator program, compare its result to the sum given
for your file in that list. You find how to run the calculator by
clicking  "Instructions
for using md5sums" within the same page and scrolling down till you find the
instructions for Windows.

2. The second link I gave you was the "correct" place from which to dowload
the English version of OOo. It is
http://download.openoffice.org/2.0.4/index.html.

3. The third link I gave you was for downloading non-US versions of OOo.
It is http://projects.openoffice.org/native-lang.html

I have no idea where the links you mention came from but I certainly never
gave them to you.

Regards, Harold

On Monday, December 11, 2006 10:25 AM [GMT+1=CET], William Birchall <
[EMAIL PROTECTED]> wrote:

Harold
I know that you are trying to be helpful, but I guess that your real
job is
not in Customer Relations! The link that you gave me was the
following:-
Download Central

Download
OpenOffice.org
Version: 2.0.4
(Stable)<http://download.openoffice.org/2.0.4/index.html?focus=download>
Links

  - Legacy Release: OpenOffice.org 1.1.5 -
stable<http://download.openoffice.org/1.1.5/index.html>
     - Installation Sets
(1.1.5)<http://download.openoffice.org/1.1.5/index.html>
     - 1.1.5 Source<http://download.openoffice.org/1.1.5/source.html>
  - Archaic Release: OpenOffice.org 1.0.3.1 (for Win
95)<http://www.openoffice.org/dev_docs/source/1.0.3/index.html>
  - OpenOffice.org Mac OS X
(X11)<http://porting.openoffice.org/mac/download/index.html>
  - Download & Installation
Instructions<http://download.openoffice.org/2.0.4/instructions.html>
  - General System
Requirements<http://www.openoffice.org/dev_docs/source/sys_reqs.html>

Development

  - Snapshots & Release Candidates 2.0.x -
unstable<http://download.openoffice.org/680/index.html>
  - 2.0.4 Source and
Solver<http://download.openoffice.org/2.0.4/source.html>(Output<http://download.openoffice.org/2.0.4/source.html%3E%28Output>
  Tree <http://www.openoffice.org/dev_docs/source/solver.html>)
  -
Features<http://www.openoffice.org/dev_docs/features/1.1/index.html>
  - SDK: OpenOffice.org Software Development Kit
     - SDK Developer Builds
(680)<http://download.openoffice.org/680/sdk.html>
     - SDK Stable <http://download.openoffice.org/2.0.4/sdk.html>
  - URE: OpenOffice.org UNO Runtime Environment
  -
     - URE Stable <http://download.openoffice.org/680/ure.html>

Other

  - Peer-to-Peer Download Page
<http://distribution.openoffice.org/p2p/>
  - CD-ROMs <http://distribution.openoffice.org/cdrom/>
  - Localizations in
progress<http://l10n.openoffice.org/languages.html>
  - Derived
Works<http://wiki.services.openoffice.org/wiki/DerivedWorks>
  - OpenOffice.org
Solutions<
http://wiki.services.openoffice.org/wiki/OpenOffice.org_Solutions>

Download Managers

There are several download managers that enable you to resume
downloading
after an interruption which is useful on unreliable connections. If
you use
the Firefox web browser, you will want to install the
FlashGot<http://www.flashgot.net/>extension<http://www.flashgot.net/%3Eextension>which
 integrates these
download managers with Firefox. Wikipedia
has a comprehensive comparison of download
managers<http://en.wikipedia.org/wiki/Comparison_of_download_managers>
.

See also:

  - aria2 <http://aria2.sourceforge.net/> (Linux, open source, command
  line, checksum verification, BitTorrent / Metalink support)
  - DownThemAll <http://www.downthemall.net/> (Linux/Mac/Windows,
  Firefox extension, open source)
  - Downloader for X <http://www.krasu.ru/soft/chuchelo/> (Linux, open
  source, GUI)
  - GetRight <http://www.getright.com/> (Windows, non open source,
  checksum verification, BitTorrent / Metalink support)
  - iGetter <http://www.igetter.net/> (Mac/Windows, non open source,
  checksum verification)
  - KGet <http://kget.sourceforge.net/> (Linux, open source, included
  in KDE)
  - ReGet <http://www.reget.com/> (Windows, non open source)
  - Speed Download <http://www.yazsoft.com/> (Mac, non open source,
  checksum verification, Metalink support)

Development

  - Developer Pages <http://development.openoffice.org/>
  - OpenOffice.org Wiki <http://wiki.services.openoffice.org/wiki>
  - User Documentation Project <http://documentation.openoffice.org/>
  - Build Documentation
Conventions<http://www.openoffice.org/dev_docs/source/conventions.html>
  - List of File
Extensions<http://www.openoffice.org/dev_docs/source/file_extensions.html>
  - Glossary <http://www.openoffice.org/dev_docs/source/glossary.html>

Can you please indicate which of these I need to download?

Regards

Bill Birchall

---------- Forwarded message ----------
From: Harold Fuchs <
[EMAIL PROTECTED]>
Date: Dec 10, 2006 10:20 PM
Subject: Re: [users] Install/Uninstall problem
To:
[email protected]
Cc: [EMAIL PROTECTED]

Top Post: forwarding to OP
On Saturday, December 09, 2006 12:41 AM [GMT+1=CET], Harold Fuchs
<[EMAIL PROTECTED]> wrote:

On Friday, December 08, 2006 10:28 AM [GMT+1=CET], William Birchall
<[EMAIL PROTECTED]> wrote:

Harold
Thanks for your email but I am sorry to say that the instructions
are beyond me. I followed the link and Firefox browser instructions
only to find that the Firefox extension does not work for Firefox
2.0. When I clicked on the link to download 'OpenOffice.org archive
file download' for XP, I could not see any download. What precisely
should I download as it is not clear to me.

Regards

Bill Birchall

On 12/7/06, Harold Fuchs <[EMAIL PROTECTED]> wrote:

On Thursday, December 07, 2006 3:18 PM [GMT+1=CET], William
Birchall <[EMAIL PROTECTED]> wrote:

I have been using Open Office successfully, for some time. However
just recently it would not fully load. I then downloaded the
latest version and tried to uninstall the earlier one. I am
received the following message when trying to uninstall/install
the program:- 'This installation package could not be opened.
Verify that the package exists and that you can access it, or
contact the application vendor to verify that this is a valid
Window Installer Package'
I have tried to download Windows Installer Cleanup Utility only to
get the same message!! I desperately need some help as not being
able to use Open Office is critical to me.
I should note that I have downloaded and installed the latest
Windows Installer Redistributables but the problem persists.I use
Windows XP Home. I have tried to use 'scannow sfc' but still no
success.Help please as currently not being able to utilise
OpenOffice is adversely affecting my productivity.

Bill Birchall
First you need to check if the file you downloaded is corrupt. Go
to http://download.openoffice.org/2.0.4/md5sums.html and click
"Instructions for using md5sums". This will direct you to download
and run a program that will calculate an alphanumeric value based
on your downloaded OpenOffice file. Compare the result to the
value for *your* file in the list on the page I just mentioned. If
they are equal then your download file is OK. If not, then the
file is corrupt and you should try again - don't forget to check
the new file also ;-)

Where did you get the download? For English it should have come
from http://download.openoffice.org/2.0.4/index.html. Otherwise
from the relevant page linked to from
http://projects.openoffice.org/native-lang.html.

If the file is OK, try disconnecting from the internet and then
(and only then) deactivating your antivirus (AV)  and firewall
software before trying the installation again. AV software
particularly often interferes with program installation, not just
for OOo. Don't reconnect to the net till both AV and firewall are
running properly.

If none of the above works, come back here with details.

Good luck.

Harold Fuchs
London, England

Sorry but I don't understand. Ignore the Firefox stuff. You have a
problem with *OpenOffice* under *Windows*. Please click the Windows
link to read how to verify the MD5 sum under Windows for the file you
downloaded. The instructions tell you how to download a Windows
program or a DOS (CMD) program to check the file. The MD5 checker
program reads a file (in this case the OpenOffice download file) and
does a mathematical calculation on its contents. It displays the
result. You compare the result it displays with the correct result as
displayed on the OpenOffice web page I told you about. If they are
not the same then the download file is corrupt. If they are the same
it isn't. If you can install and use Firefox (as you obviously can)
then this can't be beyond you.

Harold Fuchs
London, England

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