Arnold Huzen wrote:
For the time being it is 3 to 1 in favour for another setup in this
discussion.
The thing we need to sort out is how do we best serve the users of
OpenOffice. Generally people do not read FAQ's, do not read manuals. So
by forcing them to subscribe to a mailinglist with up to hundreds of
unwanted e-mails a day does not bring them the support they want.
No, many would love it if we could reach out to their computer and do it
for them. They cannot be bothered to take the time to learn.
The mailinglist is a good thing to bring all the questions to the users
that committed themselves voluntarily to answering questions of others,
but is not good for people that just want an answer to their question.
That is the only reason why we should be looking for something more
useful than the mailinglist. It's the customer satisfaction that we must
search for in the first place.
I do agree with the customers satisfaction but again, how much does the
customer have to take responsibility for? I have seen all types of
support requests that at times makes me thing some users shouldn't have
access to a computer. Again, this points to the idea that one solution
won't fit all.
The Wiki-way Harold suggested might be a very good option. It will take
a moderators or content managers to decide what goes to the wiki and
what doesn't.
Arnold Huzen
I am no expert with OOo but I do try to help people. Of course moving
to a different mail system has destroyed my abilities for the last month
plus.
I don't think a forum will be that much better than a mail list. I read
different forums that provide support and I find that it is no different
than a mail list, just a lot slower. A mail list allows me to sort and
filter my mail and group delete the mail that isn't important or not in
my interest group. A forum makes this much harder.
I do agree with those that think the search features of the archives
could be better.
--
Robin Laing
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